Manager, Downtown Ambassadors

The Downtown Winnipeg BIZ promotes, cares, and advocates for a vibrant and inclusive downtown where
business thrives and people are drawn to work, live, shop and explore. We host events throughout the year and
work to beautify our downtown, improve cleanliness, safety, and help make it easier to get around. Our downtown
is on Treaty No. 1 territory and the National Homeland of the Red River Métis.

Reporting to the Director of Operations, the Manager of Downtown Ambassadors oversees the day-to-day
operations of the Ambassador team, ensuring exceptional service delivery to all businesses and members of the
public in downtown Winnipeg. This role is responsible for budgeting, scheduling, and team development, striving
to exceed expectations and enhance the downtown experience. The manager collaborates with all departments
within the BIZ to deliver outstanding programs and events, continuously seeking opportunities for improvement and
leveraging team skills to achieve optimal results.

KEY RESPONSIBILITIES:

Team Leadership and Development:

• Supervise, coach, and mentor Ambassador staff, including the Coordinator and Team Leads; Conduct

performance reviews.

• Develop and implement training plans for all members of the Ambassador team.
• Lead and oversee recruitment efforts, including interviewing, hiring and onboarding.
• Manage employee relations issues, document incidents, and escalate major conflicts to the Director of

Operations and HR when necessary.

Program Management:
• Create department plans including actionable strategies based on annual and seasonal priorities and

projects.

• Develop key performance indicators (KPIs), monitor and analyze measures of success for the

Ambassador team and make timely adjustments to ensure targets are met.

• Develop strategies for data collection and maintenance, and ways to ensure the integrity and quality

of data.

• Develop and maintain Ambassador resources, such as training manuals and process guides.
• Collaborate with all BIZ departments to enhance the overall effectiveness and impact of initiatives.
• Provide support at events as needed, ensuring Ambassador team engagement and effective service

delivery.

• Ensure continuous improvement of programs and services offered.
  

Administrative Duties:

• Develop and manage the annual budget, approving invoices and keeping the budget on track
• Oversee payroll management and approval for the Ambassador team.
• Manage scheduling for the Ambassador team.
• Other duties as assigned to support the success of the Ambassador program and organizational

goals.

QUALIFICATIONS:
• Minimum three years of experience in supervising and leading teams.

• Customer service experience.
• Strong communication, interpersonal, team building, and leadership skills.
• Organizational and planning skills - must be able to coordinate work and resources with a high degree

of independence.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), with the ability to efficiently

manage documents, reports, schedules, and communications.

• Knowledge of Downtown Winnipeg is considered an asset.
• Ability to engage and connect with people from diverse cultures and backgrounds.
  

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Able to work days and some evenings and weekends.
• Able to remain in a standing position over a prolonged period while promoting the BIZ or assisting at

events.

• Able to physically move around downtown on assigned routes for the duration of the shift in all

weather conditions.

WHAT WE OFFER
• A 35-hour work week, subsidized transit passes, “Furry Fridays” (bring your pet to work days), and

access to downtown events.

• A collaborative team environment that values diverse perspectives and input.
• Opportunities for professional growth and development.
• Ability to work in the heart of our beautiful downtown where you can enjoy the amenities and

community around you, including participation in our own programs, staff celebrations, and numerous
downtown events.

OUR CULTURE
The Downtown Winnipeg BIZ embodies a culture of collaboration and customer service. We have a diverse team
that is encouraged to provide input and participate on committees to inform workplace values and influence the
culture and environment. If you would like to learn more about all the wonderful things we do at the BIZ visit our
website: https://downtownwinnipegbiz.com

HOW TO APPLY
QUALIFIED CANDIDATES should submit their cover letter and resume with salary expectations to
[email protected]. Please include the position title in the subject line. Please be advised only
those selected for an interview will be contacted. This posting will remain open until suitable candidates have
been selected.

Please note that all applications must include a cover letter.

The Downtown Winnipeg BIZ is committed to equity, diversity and accessibility in the workplace. We strive to have
a team that reflects our downtown, where diverse abilities, backgrounds, cultures, identities, languages and
perspectives are valued and drive a high standard of service and innovation. We encourage candidates to speak to
this in their application.

Applicants should identify if they require accommodation during the competition process on a confidential basis.
This posting is available in alternate formats upon request.