People Generalist

POSITION

People Generalist

ORGANIZATION

Agency

Wavemaker/Mindshare TBD

Department

People & Culture

Reporting to

MD, People

IMPACT

The Generalist collaborates with the People team to provide essential HR services and support to mid-level and junior managers across the media agency. This entry-level Business Partner role focuses on various HR functions, including employee relations, internal mobility, organizational effectiveness and learning and development, to help ensure a positive and productive workplace.

KEY ACCOUNTABILITIES

Talent Acquisition & Onboarding

• Supports Talent Acquisition efforts by assisting with job requisition entries.
• Gathers feedback on the onboarding of non-managers and identifies areas for improvement.

Workforce Planning & Resource Management

• Supports People Business Partners in gathering data on staffing needs and attrition rates.

Performance Management & Development

• Assists with performance management processes, such as tracking performance review deadlines and collecting feedback.
• Supports managers with performance review and management guidance and completion.
• Works with People team in gathering data, preparing reports and presentations on performance management metrics for client group.

Talent Management

• Supports talent management initiatives by assisting with data collection, program logistics, and employee communications.
• Gathers feedback from employees on talent programs and identifies areas for improvement.
• May assist with the coordination of mentorship or career development programs.

Employee Relations

• Responds to manager inquiries regarding HR policies and procedures.
• Guides managers on team dynamics and management.
• Assists with employee relations issues, gathering information and documentation.
• Supports the implementation of employee relations initiatives.

Compensation & Benefits

• Consults with managers on employee leaves
• Assists with gathering data for salary benchmarking and analysis.

Culture, Values & Engagement

• Assist in the implementation of initiatives to enhance employee engagement and contribute to a positive work environment.

Client Relationship Management

• Internal: Builds rapport and positive working relationships within the People team and with assigned client groups. Participates actively in team meetings and events.
• Consistently responds to stakeholder requests in an accurate, timely and professional manner.
• External: Develops an understanding of the agency's external client landscape. May have limited interaction, primarily through observation and supporting senior team members.

Strategic HR Initiatives

• Supports the implementation of HR projects and initiatives.
• Conducts research and gathers data to support HR initiatives.
• Stays informed about HR best practices and legal requirements.

COMMUNICATION

Corporation/Department

External

Designated client groups; Under 10 clients, Tier 3 and 4 client alignment

Department/Position

Internal

Up to mid level Managers, HR Team Members, Exposure to Executive level where some transactional support may be needed.

JOB REQUIREMENTS

Education Level

• Completion of HR program or equivalent related experience.

Computer Skills

• Microsoft Office: Excel, Word, PowerPoint, Outlook, Teams
• Ability to learn and adapt to new software & systems

Key Knowledge, Skills and Abilities

• Demonstrates an understanding of HR terminology, principles and issues related to this skill and applies knowledge to help solve HR problems/issues.
• An understanding of how the business operates and how HR impacts business results.
• Effective communication skills and the ability to build rapport with individuals at all levels within the agency.
• Keeps current HR best practices and employment legislation.
• A high degree of initiative for managing projects.
• Strong organizational and time management skills.
• Ability to handle confidential information with discretion.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Proactive and self-motivated with a strong desire to learn and grow in the HR field.

Professional Experience

• Minimum 2 years in an HR assistant or generalist role.

JOB FAMILY AND LEVEL COMPETENCIES

Level 2. Can discuss and apply terminology, concepts, principles and issues related to this skill at a basic level. Requires ongoing supervision, decreasing as experience is gained. Key Competency Highlights:

HR Business Partnering

• Consistently responds to stakeholder requests in an accurate, timely and professional manner.
• Seeks to have a good understanding of (internal and external) customers' needs and begins to develop the skills necessary to help customers understand business challenges.
• Seeks to understand the organisation's processes, objectives and challenges as well as their impact on the business.

CORE COMPETENCIES

Accepts Responsibility

Demonstrates commitment to grow, coach and mentor team members. Consistently addresses and takes corrective action when targets are not met. Manages and accepts responsibility for team performance and results.

Continuous Learning & Development

Identifies future competencies and required expertise in learning and development. Stays up to date with emerging trends in the industry. Encourages the team to network with professionals to maintain up to date knowledge.

Integrity

Promotes ethics and best behaviors always keeping a respectful demeanor. Inspires and mentor others to demonstrate principle-driven courage. Ensures decisions are made consciously, minimizing bias.

Teamwork & Collaboration

Is active in creating synergy across functions. Acts as a role model and provides coaching and mentoring. Builds trust and teamwork.

Resilience

Maintaining stamina and performance under continuing stress, and to act effectively under pressure. It includes bouncing back from disappointments or confrontations, not letting them negatively influence ongoing performance. Consistently display determination, self-discipline and commitment in spite of setbacks or lack of support, and a willingness to take a stand when appropriate.