Service Manager

Fountain Tire


Date: 1 week ago
City: Fort McMurray, AB
Contract type: Full time
Fountain Tire Fort McMurray is searching for a friendly and knowledgeable Service Manager to manage the operations of the service department to drive productivity, quality assurance and to promote a high level of customer satisfaction.

What does Fountain Tire Offer?

  • Competitive salary $85,000 per year + bonuses!
  • Health, Dental, and Vision Benefits for you and your family
  • RRSP matching program with company matching
  • Regular day shifts
  • Great discounts for you and your family on tires, parts, and mechanical services
  • The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store!


As a Service Manager, your duties will include

  • Overseeing and managing mechanical and tire services
  • Setting quality standards and maintaining the quality of all shop activities
  • Ensuring completion of shop maintenance and repair work
  • Addressing customer complaints and inquiries in a courteous, professional manner
  • Advising technicians of work that must be completed
  • Ensuring technicians compliance with company standards regarding quality, safety, and customer service
  • Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers, and customers
  • Maintaining the cleanliness of the shop
  • Create work orders, arrange bookings and communicate them to technicians.
  • Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.


Our ideal candidate has/is

  • 2+ years of professional experience as a Service Manager or Service Advisor required
  • Knowledge of mechanical services
  • Effective leadership skills, with a strong focus on operations and business processes
  • High level of integrity and accountability
  • A customer service focus
  • Ability to develop and maintain effective relationships with team members and customers
  • Strong communication, and interpersonal skills
  • Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements
  • Flexible, patient, and calm when working with tight schedules


Interested and qualified? Please apply on-line or in-store today.

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