Workplace Operations Manager

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

Arcadis is looking to hire a Workplace Operations Manager to deliver the Workplace Promise consistently within the portfolio in Canada. Accountable to the Global Workplace Function, the role will be responsible for a best-in-class user experience for Arcadians, our guests and all users of our offices in Canada. The role will drive service improvement to perform above industry benchmarks for productivity and efficiency, primarily through managing service providers and internal teams. The role will be accountable for operating to the global workplace functional design as a data-driven and digitally enabled function, delivering integrated facilities management.

The role will represent workplace operations within the country and have direct interface with in-country directors, business units, enabling functions and with other workplace sub-functions. The role offers the opportunity to be part of a global team that delivers workplace experience across 50 countries.

• Regional Workplace Operations Manager
• In-Country Directors and Location Leadership Teams
• Supply chain leadership
• Workplace sub-functions - Portfolio, Strategy and Projects
• Global Workplace Operations Leaders
• Enabling services such as Procurement, Technology, Finance, ESG, SHEQ

This role reports to the Regional Workplace Operations Manager (North America).

Role accountabilities:

The Country Workplace Operations Manager is accountable for ensuring that all users of our workspace have a best-in-class experience. You will be responsible for the delivery of the expected user experience through the management of an internal team and/or through the contract management and service delivery of outsourced Workplace suppliers. To ensure standards and KPIs are met for all properties within your remit including carrying out audits where applicable. Your role will involve budget setting, approval of costs, reforecasting and management of the budget. You will interface with other Arcadis functions including safety, health, environment & Quality (SHEQ) to ensure agreed Workplace Health and Safety and Sustainability responsibilities are met. You will also ensure Workplace standards are reviewed and updated as applicable, coordinate Workplace communications and Intranet sites, and support workplace projects when required.

Principal Accountabilities & Responsibilities

• Provide leadership to team members and contractors delivering the Workplace service to all properties within your remit, in line with the global workplace functional design and standards.
• Accountable for compliance with relevant legislation, codes of practice, and Arcadis standards for operational workplace services, HSE responsibilities and the use of effective audit, monitoring, inspection and reporting.
• Act as the escalation point for all country related Workplace issues with responsibility for resolution or further escalation.
• Accountable for the interface and engagement with Work Councils and Unions for all Arcadis workplace matters.
• As a subject matter specialist, support the Regional Workplace Operations Manager and suppliers to advise and guide Arcadis in all FM and Workplace operational matters related to the country.
• Effectively manage the supply chain to deliver consistent standards of service, ensuring value for money, transparency, and a partnership approach that allows innovation and continual improvement.
• Responsible for Workplace country responsibilities defined within supply chain contracts and scopes of work.
• Manage the financial performance of the country Workplace budget including budget setting and reporting, supply chain escalation, and mitigation of variances.
• Interface with other enabling functions to ensure effectiveness and efficiency.
• Participate as a key member of the wider regional and global Workplace teams, supporting development, innovation, and improvement.
• Deputise for the Regional Workplace Operations Manager as required.

Qualifications & Experience:

• Sound knowledge of FM/Workplace matters and practices gained from significant experience working in a similar environment of portfolio size of +20 offices.
• Experience of delivering high quality user experience in flagship properties.
• Experience leading an outsourced Workplace service model.
• Relevant qualifications/experience.
• Membership of a recognized facility management/workplace professional body at a level appropriate to the role.
• Financial acumen including experience managing budgets in excess of $1m, budget setting, reporting, and variance management.
• Significant experience of FM/Workplace or similar, multi-site customer-facing environments.
• Experience in managing outsourced Workplace service contracts.
• Sound knowledge of CAFM systems used in the delivery of Workplace services.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Together, we can create a lasting legacy.