Production Support Lead

At Cognizant, our global community sets us apart—an upbeat, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a multifaceted, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong!

Role Overview: We are seeking an experienced Production Support Lead with 10 to 12 years of experience to join our team. The ideal candidate will demonstrate deep technical skills in ORPOS RPOS and POS Basics with a preference for experience in Supply Chain - Consumer Goods

What You Bring to the Role:

• 10+ years of experience in a technical production support lead role with expertise in Retail POS systems
• Strong hands-on experience with AWS serverless technologies (Lambda, API Gateway, DynamoDB, S3, etc.)
• Expertise in API development, integration, and solving in a production environment
• Experience with incident management, monitoring tools (Datadog, Splunk), and root cause analysis (RCA).
• Excellent problem-solving, analytical, and solving skills in a fast-paced retail environment

What You'll Do:

• Own the implementation and support of ORPOS RPOS and POS Basics systems to ensure seamless operations
• Supervise the integration of POS systems with other business applications to enhance overall efficiency
• Provide technical expertise and guidance to the team on POS-related issues and best practices.
• Fix and solve technical issues related to POS systems in a timely manner
• Monitor and report on the performance of POS systems to stakeholders.

Working arrangements:

At Cognizant, we strive to offer flexibility wherever possible. Given the operational requirements of this position, this is a remote position open to qualified candidates from Ontario or Nova Scotia, which is in the same province where our offices are located. No matter how you work, we're here to support work-life balance through our wellness programs.

Note: The working arrangements for this role are accurate as of the date of posting. They may be subject to change based on the specific project and business requirements. However, we will always communicate any changes and be transparent about role expectations.