IT Support Technician

Major Wire Industries is a global leader in manufacturing high-performance screening products, serving North America and beyond.

Driven by advanced technologies and a passion for innovation, our headquarters in Candiac oversees five manufacturing sites. Since 1884, we have been a trusted partner to the aggregate and mining industries, continuously refining our screening solutions to meet the evolving needs of our customers.

At Major Wire, we foster a dynamic and collaborative environment where innovation thrives, and every team member plays a vital role in shaping the future. Join us and be part of something bigger!

At MAJOR, We Believe In Fostering a Supportive And Rewarding Work Environment Where Our Employees Can Thrive. Here’s What We Offer

Comprehensive Benefits Package – 60% paid by the employer

Pension Plan – With employer contributions to support your future

Generous Time Off – 13 paid holidays per year, starting from year one

Role

FLEX Measures – We value flexibility! While this role requires to be on-site regularly at our Candiac office, you’ll benefit from:

• A stable Monday–Friday schedule (8:00 AM – 5:00 PM)
• 5 paid FLEX days per year for personal needs
  
  

Wellness Perks – A healthy snack is offered once a month

Engaging & Stimulating Work – Be part of exciting projects that make an impact

People-First Culture – Join a team that values inclusivity, collaboration, and innovation

At MAJOR, we invest in our people and their potential. Come grow with us!

We are looking for a results-driven and customer-service-oriented individual ( with a great attitude and sense of humor!) to join our IT team!

Your Role

In this position, you will provide user support (Level 1 and Level 2) for our local and remote teams in Canada, the United States, and Belgium. You will work on a variety of projects, both small and large, demonstrating autonomy, creativity, and a strong sense of initiative.

Responsibilities

• Provide technical support to local and remote users (Level 1 and Level 2)
• Install and configure workstations
• Manage user accounts in Active Directory
• Troubleshoot and maintain network components
• Administer network infrastructure
• Install, configure and ensure the proper operation of equipment such as computers, tablets, printers, IP telephony, cell phones and other electronic devices
  
  

Profile Sought

• DEC in Computer Science or equivalent experience
• Minimum of 2 years of experience in a similar role
• Bilingual in French and English (spoken and written)
• Strong verbal and written communication skills
• Excellent problem-solving abilities
• Knowledge of Windows 10 and Windows Server 2016
• Proficiency in Microsoft 365
• Basic knowledge of IP telephony
• Basic understanding of virtualization with VMware
• RTM certification, an asset
  
  

Special Conditions

On-call rotation: You must be available to work on-call for 2 weeks every 6 weeks to respond to emergency situations, ensuring uninterrupted production in our plants.

Travel: This position may require occasional travel to the U.S.

Monthly Work Schedule

• 2 Weeks : 3 days in the office, 2 days remote
• 2 weeks : 2 days in the office, 3 days remote