Disability Management Service Specialist

Job Description

We are seeking a Disability Management Service Specialist to join our team. This position can sit in Ottawa, Toronto, Winnipeg, Calgary or Vancouver.

This is a contract role through July 31, 2026 to cover a maternity leave.

The Disability Management Service Specialist will partner closely with the Account Executive, Benefit Consultants and clients to provide subject matter expertise surrounding best-in-class practices surrounding disability benefit and absence management programs. The incumbent will attend client and third-party meetings to ensure the client’s needs, Service Level Agreements, and expectations are met on all disability claims. The incumbent will be responsible for ensuring that the necessary data to complete trend reporting is obtained in a timely fashion and contribute to the creation of client-centred annual trend reporting presentations. The incumbent will manage all maintenance, creation, and ongoing enhancements of all documentation necessary to the successful operations of a Disability Management Consulting department will be the responsibility of the incumbent. Furthermore, the incumbent will facilitate all payments and billing for all Disability Management Consulting activities and report to the applicable entities or PC department. The incumbent will work alongside leading disability experts to create, implement and maintain cutting-edge solutions.

The Disability Management Service Specialist will:

• Create reports and partner with other team members to analyze the data, contributing to benchmarking and industry data to provide recommendations and best-in-class options designed to enhance the client offering where applicable
• Handle incoming inquiries from clients, sales consultants/brokers and other staff in a timely manner. Conduct follow-ups when necessary
• Partner with clients to ensure value-added services surrounding disability management are employed by all third-party providers
• Maintain open and transparent communication by identifying and outlining any opportunities for enhancement or challenges identified during the client claim meetings to the applicable consultant to ensure that they are addressed
• Provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
• Attend meetings with multiple stakeholders, projecting a professional and knowledgeable outlook on all matters disability management-related
• Initiate required action for response to customer service requests within time requirements
• Initiate and/or implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained
• Address escalated issues when required to the satisfaction of the client. i.e. Obtaining Additional information from the client when asked by the carrier
• Conduct and complete full file reviews and support in case discussions
• Complete organizational cost analysis on disability summary reports and provide a high-level overview with opportunity analysis in areas such as active claim listing reviews, lapse time analysis, duration analysis, disease state analysis, and LTD reserve review
• Consolidate all information related to client annual trend reporting data and other necessary sources and create PowerPoint presentations to present to clients
• Create and maintain all standard PowerPoint templates related to various services
• Maintain all documentation for Disability Management Consulting service to ensure a smooth running of the department
• In partnership with the Disability Management Consulting team maintain oversight of client contracts e.g. expiry dates and liaise with them to ensure that follow-up and/or enhancement of the offering is maintained
  
  
  

T o be successful as a Disability Management Service Specialist , you will need :

• 3-5 years of industry knowledge and experience in Disability Management or a combination of experience and education
• A Proactive and Solution-Oriented Approach : Maintain a return-to-work-focused approach, stay updated on emerging best practices, and take initiative to address challenges effectively
• Advocacy and Collaboration : Act as an advocate for both employers and employees, ensuring positive outcomes when working with carriers or third-party providers
• Customer-Centric Communication : Demonstrate excellent customer service skills with strong verbal and written communication, focusing on building positive relationships
• Analytical and Problem-Solving Expertise : Use strong analytical skills and a research-oriented mindset to address complex issues, troubleshoot effectively, and resolve problems
• Adaptability and Accountability : Embrace change, maintain a positive attitude, and take ownership of tasks while respecting confidentiality and adhering to established procedures
• Organizational and Prioritization Skills: Efficiently prioritize competing demands, meet deadlines, and deliver results under pressure, whether working independently or in a team
• Detail-Oriented and Systems Proficient : Focus on accuracy and systems thinking, leveraging disability expertise and Microsoft Office Suite
• Policy Adherence and Privacy Compliance : Operate within set procedures and policies, ensuring privacy protocols and standard operating procedures are always upheld
  
  
  

All-star candidates will have:

• Labour relations experience and/or education
• CDMP or NIDMAR
  
  
  

What's in it for you:

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation
  
  
  

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to [email protected]