Area Manager - Cleaning Industry

About Us

We are an established Canadian facility maintenance company providing a variety of services to large retail and commercial businesses nationally. We offer a competitive compensation & benefits plan including health, dental, vision, and a pension plan after 1 year.

Job Summary

This role is responsible for leading, managing, coordinating, and implementing the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.

The key focus areas of this role are in managing:

• Customer Experience & Retention
• Communication between United, Customer & Partner
• Performance of our Partners & Cleaners
• Overall Store Operations (Including store budgets, profitability & KPI’s)
• Quality Standards & Audits
• Training
• Cost Management
• Increasing Revenue & Profits per Store and Customer Banners
• United & Customer Processes, Policies & Guidelines
• Support to other Area Managers as required

Duties and Responsibilities

Planning & Budgeting:

• Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules, budgets, potential add-on sales opportunities).
• Implement store level budgets.
• Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.

Customer Relationships & Communication:

• Build strong relationships with customers and business partners at store level (cross-selling, building trust, delivering good service, consistency, follow through, being a United brand ambassador).
• Single point of contact at store level with customer for communication between United and the customer for all services (nights, day porters, outside services, etc.)
• Address store level customer concerns with timely and effective solutions.
• Support Regional Management on face-to-face meetings with key customer stakeholders.
• Participate in regular meetings and reporting with customer banners on store audits, case management, and action plans.

Internal Communication:

• Lead and coordinate all store level communication with United Partners.
• Set expectations with Partners, provide training, coaching & mentoring.
• Participate in cross-functional meetings with Regional & Support Teams.

Process Compliances:

• Lead all process initiatives/implementation at store level; work with Senior management on identifying trends and process gaps.
• Lead process adoption in Salesforce.
• Support Partner Change Overs with the Partnership team.

Cost Management & Controls:

• Responsible for store level financial activities related to billing, invoicing, and expenses.
• Support Sr. Management for operational costing.

Revenue Growth in Existing Business:

• Lead growth of In-store business by upselling special services.

Workforce & Performance Management:

• Co-Lead Performance Management for Partners with the Partner Effectiveness team.

Recruitment, Training & Development:

• Support Partner Effectiveness team in hiring, recruitment, and training of Partners.
• Lead in-store Partner training and mentoring on performance and scope of works.

Technology & Assets:

• Responsible for managing business using United technologies provided.

Education/Experience:

• Degree in business administration or related field.
• Minimum of 5 years’ experience in the janitorial industry or operational environment.
• 3 – 5 years’ experience in a supervisory role.