Service & Customer Relations Representative

Major Wire Industries is a global leader in manufacturing high-performance screening products, serving North America and beyond.

Driven by advanced technologies and a passion for innovation, our headquarters in Candiac oversees five manufacturing sites. Since 1884, we have been a trusted partner to the aggregate and mining industries, continuously refining our screening solutions to meet the evolving needs of our customers.

At Major Wire, we foster a dynamic and collaborative environment where innovation thrives, and every team member plays a vital role in shaping the future. Join us and be part of something bigger!

At MAJOR, We Believe In Fostering a Supportive And Rewarding Work Environment Where Our Employees Can Thrive. Here’s What We Offer

Comprehensive Benefits Package – 60% paid by the employer

Pension Plan – With employer contributions to support your future

Generous Time Off – 13 paid holidays per year, starting from year one

FLEX Measures – We value flexibility! As team cohesion is always important, we ask that you be available to work on-site from our Candiac office, 1 day a week.

What's More, You'll Benefit From..

• A stable schedule from Monday to Friday (8 a.m. to 5 p.m. OR 9 a.m. to 6 p.m.)
• 5 paid FLEX days per year for your personal needs
  
  

Wellness Perks – A healthy snack is offered once a month

Engaging & Stimulating Work – Be part of exciting projects that make an impact

People-First Culture – Join a team that values inclusivity, collaboration, and innovation

MAJOR provides an unmatched customer experience through its personalized service offerings in screening solutions. By joining our team, you will become part of a dynamic and stimulating work environment where each member contributes to delivering exceptional service to our clients.

Your Role

Reporting to the Customer Service Director, you will be on the front line to address customer needs. You will configure customized items, as we produce personalized products, and process quotes and orders for customers in your assigned territory.

Responsibilities

• Provide high-quality service by ensuring clear and effective communication with customers.
• Professionally handle customer inquiries and ensure quick and efficient problem resolution.
• Respond to customers via email and phone with accuracy and courtesy.
• Create quotes and process orders and claims in our ERP system.
• Serve as a liaison between customers and territory managers.
• Collaborate with other departments to ensure smooth and efficient service (account setup, order tracking, shipments meeting customer expectations).
• Actively participate in the continuous improvement of customer service.
• Perform any other tasks assigned by management based on business needs.
  
  

Profile Sought

• Fluency in French and English (advanced level required); Spanish is an asset.
• Attention to detail, proactivity, and ability to multitask.
• Excellent oral and written communication skills.
• Strong customer service skills: tact, respect, and attentiveness to others.
• Proficiency in IT tools: Excel and Outlook (ERP is an asset).
• Team spirit and ability to collaborate effectively with various departments.
• Autonomy and solution-oriented mindset.
  
  

Education And Experience Requirements

• Minimum of 2 years of experience in a customer service role.
• High school diploma.
  
  

At MAJOR, we invest in our employees and their potential. Come grow with us!