Claims Assessor

About Us

We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives.

With almost a million members in our care, we are New Zealand's leading health insurer.

We have an unstoppable focus, delivering outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.

About The Role

We're looking for a professional, proactive and personable individual to join our Claims team as a Claims Assessor on a 12-month fixed term contract. We’d prefer that you have strong attention to detail, are comfortable with making decisions and a strong customer focus.

We pride ourselves on giving our members the best experience, so you will need to be driven and a high performer.

As a Claims Assessor, you’ll be assessing our Member's claims accurately and in a timely manner according to policy and rules of the Society.

You'll Do This By

• Checking claims received contain sufficient information required for assessment
• liaising with Providers and Members to obtain additional information in an appropriate manner while adhering to the Privacy Act and maintaining Member confidentiality
• Entering claim information into the claims entry system and adhering to agreed accuracy and productivity standards
• Identifying anomalies in data provided by Members or Providers and following company policy to escalate any suspicious information
  
  

Ideally You'll Have

• Administrative and/or processing experience in a corporate environment involving contact with providers and/or suppliers
• Strong verbal, written and interpersonal communication skills
• Accuracy and speed at inputting data
• An ability to self-manage and plan, organise and prioritise workload
• An ability to work effectively within a team environment
• Strong initiative and the ability to proactively seek information and problem solve
• Decision making ability
• A Focus on continuous improvement
• A willingness to be flexible and adaptable to a changing work environment
  
  

Ngākau nui.Āhurutanga.Tikanga.

Join a proud diverse team, that's always there, always real, always true. If you thrive in a caring, honest and open culture, we think you’ll love working with us.

We know that it is our team’s culture and wellbeing that will drive us forward. That’s why we prioritise not only professional development opportunities but opportunities to thrive personally, too.

Based at our Hamilton office, we offer an excellent work/life balance. You will be supported to continually learn and improve your skills, share knowledge and ideas and be part of an amazing values-based culture where people are at its heart.

You will be able to participate in aspects of our employee wellness programme to help empower you and your whānau to live your healthiest lives.

At Southern Cross, our strength is our people. Your wellbeing shines through every aspect of your work.

Our commitment to LGBTQIA+ and minority communities is reflected in our culture, and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish.

If you share our commitment and passion, then apply now!