Customer Service Consultant

About Us

We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives.

With almost a million members in our care, we are New Zealand's leading health insurer.

We have an unstoppable focus, delivering outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.

About The Role

About us

We’re on a mission to protect the pet life and boost the quality time we have with our furry friends. Whether that’s boredom busters, tips and tricks for staying healthy, or helping them stay safe from harm. We’re with you to help your pets live their best pet lives for longer.

We pride ourselves on giving our customers, and their pets, the best experience possible so you will need to be driven, have proven high performance, thrive in an agile environment and be passionate about growing within your role.

We are looking for a Customer Service Consultant superstar and join our Pet Insurance Customer Service Team in Hamilton, to join on a 12 month parental leave contract.

You will have a professional and proactive nature, coupled with strong attention to detail that enables you to make strong decisions.

You will manage an inbound queue and assist our customers with their pets insurance by:

• Assisting customers with various queries by answering inbound phone calls
• Making outbound calls to our customers
• Replying to online enquires (emails) from our customers
• Assisting customers with all aspects of our Southern Cross Pet Insurance website
• Ensuring all forms of contact information for our customers are correct and updated as necessary
• Having a real passion for the care of our customers and their pets
  
  

What We Are Looking For

• 3 years Customer Service experience with a great phone manner
• A team player with the ability to work collaboratively with individuals and departments
• An agile mindset along with a flexible and adaptive work ethic
• An eye for detail, with the focus to double checking work to ensure accuracy
• Strong customer focus with outstanding communication and interpersonal skills
• Ability to maintain confidentiality in all dealings
• Develop effective relationships across the organisation with all levels of employees
• Shows initiative and takes responsibility for own actions
• Seeks opportunities to improve work procedures and processes
• Most of all a lover of all pets big or small
  
  

Ngākau nui. Āhurutanga. Tikanga. 

Join a proud diverse team, that's always there, always real, always true. If you thrive in a caring, honest and open culture, we think you’ll love working with us. 

We know that it is our team’s culture and wellbeing that will drive us forward. That’s why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We offer exceptional work/life balance and our employees are encouraged to – and rewarded for – living well.  

Based at our Hamilton office, we offer an excellent work/life balance. You will be supported to continually learn and improve your skills, share knowledge and ideas and be part of an amazing values-based culture where people are at its heart.

You will be able to participate in aspects of our employee wellness programme to help empower you and your whānau to live your healthiest lives.

In your cover letter, please address the following questions so we can get to know a bit more about you!

• Why are you interested in working in the pet insurance industry?
• What unique customer service skills make you stand out from a crowd?
  
  

Our commitment to LGBTQIA+ and minority communities is reflected in our culture, and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish.

If you share our commitment and passion, then apply now!