Client Services Coordinator

ABOUT GOWLING WLG

At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service.

Employee satisfaction is important to us. We work hard to ensure that our people are motivated, engaged and empowered. We are guided by our firm’s Core Values - The Power of Teamwork, Always Striving to be Better, We all Bring Something Different - in all that we do.

Diversity, equity, and inclusion are an integral part of our firm’s core values. We are always striving to build a more equitable, engaging and rewarding workplace by attracting and retaining talented people from a diverse range of backgrounds, cultures and experiences. Our aim is to help everyone reach their full potential and achieve their personal and professional goals.

Our diverse group of legal professionals, law students, law clerks, paralegals, legal administrative assistants and business services team members work together, and are respected and valued for their individual contributions.

PROFILE

We are currently recruiting for a Client Services Coordinator to join our Client Services team. Working within a team environment, the Client Services Coordinator is responsible for responding to client requests regarding meeting and event requirements and set up within the Conference Centre. The Coordinator maintains the cleanliness of the Conference Centre, arranges standard catering requests for clients, assists in the configuration of boardrooms and meeting areas, and performs audio visual set-up for meetings. Core hours are 10 am to 6 pm, but flexibility will be required dependent upon event and meeting requirements.

RESPONSIBILITIES

• Responsible for set up and clearing catering for all events and meetings, including but not limited to table and boardroom preparation and bussing soiled dishes and glassware to the kitchen for cleaning.
• Responsible for set up and take down of events and receptions, including breaking down and moving tables, chairs and other equipment.
• Perform housekeeping duties in lounges, pantries, and boardrooms to ensure that they are clean, neat and orderly in appearance in accordance with sanitary and esthetic standards. Replenish expendable supplies in lunchrooms and other serving areas.
• Responsible for maintenance and cleaning of equipment related to food and beverage service.
• Monitor and respond to requests from clients for room, event and video conferencing bookings, catering, room configuration and audio visual requirements.
• Responsible for all audio visual and conference equipment including booking, setup, testing and operational assistance for clients in the conference centre.
• Arrange for catered meals when required, working with the Client Services Manager on non-standard and large-scale requests.
• Maintain inventory of food and beverage supplies and equipment, submitting appropriate requests to requisition additional supplies, with approval.
• Responsible for food and beverage service at events, including service of alcoholic beverages as required.
• Escort and oversee external vendor activities as required.
• Provide and assist with reception coverage as required.
• Provide assistance with facility related tasks including but not limited to office and workstation set ups, shuffles and bank runs as required.
• Any other duties as required.

QUALIFICATIONS

• Adaptable and comfortable working in a team-oriented environment, striving to deliver excellence in client service.
• Ability to work independently with the purpose of achieving shared goals and objectives.
• Ability to communicate effectively with firm members and fellow team members, with an aptitude to take care of clients’ needs in a professional and courteous manner.
• Ability to work in a fast-paced environment, producing high-quality work, occasionally under tight timelines and stressful conditions.
• Flexible and capable of working with changing priorities and objectives.
• Must be capable of lifting/carrying/moving items of up to 50lbs or more. Comfortable frequently bending, kneeling, stooping and reaching.
• Knowledge of Microsoft Office Suite, specifically Outlook and Word.
• Smart Serve certification an asset.
• Bilingualism (French/English) required.

Not sure if you meet all the requirements? If you are excited about this opportunity but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.