Application Operations SRE / IT Technology Services Expert

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You’ll Do:

We are looking for experienced Application Operations SRE / IT Technology Services Experts – SAP Enterprise Cloud Services Delivery.

• Responsible for 24x7 availability of SAP systems running in SAP ECS;
• Respond, troubleshoot and resolve alerts and incidents;
• Being an escalation point for, on LLD Level (Last Line of defense), productive issues; Follow change management processes during service request execution;
• Seek opportunities to streamline standard operating procedures through automation;
• Must feel comfortable working in a fast paced, dynamic and flexible environment; Operates effectively in a global 24x7 International team.
• Drive various projects to optimize the concepts of how HANA Enterprise Cloud operates the various SAP solutions. This can include onboarding new solutions, working on changing setup guidelines, validating new application versions, designing work instructions for changing certain configurations etc.
• As part of problem management, you will also design and implement counter measures to prevent repetition of the issue for all Enterprise Cloud customers.
• Design and conduct knowledge transfer to the global Operations community and create technical documentation, incl. technical operational concepts, process flows and guidelines.

What You’ll Bring:

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management;
• Solid understanding of SAP application technology used by ECS esp. the S/4HANA and SAP ABAP platform from a Basis technology perspective (SAP NetWeaver certification highly beneficial);
• Additional Experience in at least one non-NetWeaver technology: BOBJ, SAP Cloud Connector, Convergent Charging, OpenText, HANA XSA, Kubernetes/ SAP Gardener etc.
• Proven Experience in agile Project Management e.g., SCRUM, Kanban. Planning and tracking deliverables in a structured and transparent way.
• Strong capabilities in technical documentation.
• Capacity to continuously acquire new knowledge in an independent and proactive way;
• Good analytical and solution-oriented thinking;
• Very good communication and networking skills. Able to communicate with customers on technical, service and operations topics up to senior management level;
• Strong customer service focus;
• Very good English language skills.

Work Experience:

• 12+ years experience as Technical SAP NetWeaver (ABAP and Java Basis administration) and/or non-NetWeaver engineer on L3 or higher-level operations/support teams;
• Strong working knowledge in Linux and Windows operating system platforms;
• Strong working knowledge in HANA, Sybase ASE and/or other Database management systems;
• Strong analytical skills, working in RCA and problem management area;
• Strong working knowledge managing technical documentation and knowledge productization.

Meet The Team:

Within the Customer Services and Delivery (CS&D) board area, the mission of the Enterprise Cloud Services (ECS) organization is to run and operate SAP’s private cloud offering. The ECS Delivery Technical Operations teams run the HANA Enterprise Cloud and are responsible for the operation of OS, Databases and Applications as well as to provide 24/7 support for our customers.

Within this organization, the Applications Technical Area is supporting our operational teams to reduce outages and operational effort as well as to increase customer satisfaction. The team is the interface to product support and product engineering for various SAP and non-SAP solutions and drives projects such as improving monitoring and tool integration, Admin Access Management, providing guidance on release strategy, extending knowledge transfer into distributed operations teams as well as running various in-house tools. We also provide hands-on support in escalated or complex cases. Our team members are an essential part of the ECS Outage Response teams, providing 24/7 support from our locations in APJ, EMEA and North America.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in ERP software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.