Business Systems Analyst

Job Description

Imagine starting each day with purpose, knowing that your work enhances systems and processes that support seniors and staff across our residences. As a Business Systems Analyst at Chartwell, you’ll work on meaningful projects that drive operational excellence, increase efficiency, and empower our staff to deliver exceptional service.

Core Purpose: Defining Clear Requirements for Action

As a Business Systems Analyst, you’ll transform ideas into actionable business and functional requirements that are thoroughly tested and adaptable to support Chartwell’s commitment to operational excellence. Your curiosity drives you to elicit insights and collaborate with stakeholders, building impactful solutions across the organization.

Work closely with stakeholders to elicit insights and validate both business and functional needs, translating them into clear requirements that drive meaningful change. Your efforts will streamline workflows, reduce manual tasks, and empower teams to perform at their best.

In quality assurance, you verify that requirements are tested and validated, ensuring systems are reliable, intuitive, and beneficial for staff. Working alongside developers, you help create a seamless user experience that meets all specifications and expectations.

Why This Role Matters

As a Business Systems Analyst, your role is pivotal to transforming how we deliver excellence in operations and service. Every insight, process improvement, and system enhancement you contribute has a direct impact on the experience of our residents and the effectiveness of our teams. By exploring opportunities with AI and automation, you help Chartwell create a more efficient and supportive environment for everyone.

What You'll Do

• Be a Change Driver: Collaborate with stakeholders to elicit insights and validate both business and functional needs, translating them into clear requirements that drive meaningful change. Your efforts will streamline workflows, reduce manual tasks, and empower teams to perform at their best.
• Define Requirements for Business Solutions: Lead system acquisition activities, evaluate software options, and define requirements that increase productivity across our residences and corporate offices.
• Champion Quality Assurance: Develop and execute detailed test plans, from unit tests to user acceptance, to ensure systems meet both business and functional requirements. Your solutions empower our team to deliver high-quality, user-friendly service across Chartwell’s operations.
• Support Operational Excellence: Focus on refining business processes to ensure solutions are efficient, adaptable, and scalable, ultimately enabling staff to deliver the best possible experience for residents.
• Facilitate Learning and Growth: Foster a culture of knowledge-sharing, continuous learning, and improvement that embodies Chartwell’s values of Respect, Empathy, Service Excellence, and Commitment.
  
  
  

Who You Are

• Education: You hold a college diploma or bachelor’s degree in business administration, computer science, or a related field, or equivalent work experience.
• Experience: You have 3-5 years of experience in business analysis and quality assurance, with a record of defining and documenting business and functional requirements. You have experience with SaaS or cloud applications and familiarity with healthcare or seniors housing environments. Knowledge of Agile or Scrum frameworks is preferred.
• Technical Skills: You are proficient with the Microsoft 365 suite, including Excel and Visio, and familiar with tools like JIRA, ServiceNow, Oracle HCM, Yardi, Power BI, UiPath, SAP, and Power Automate within M365. You are eager to explore AI-driven tools and automation platforms to improve testing coverage and streamline processes. Knowledge of Agile or Scrum frameworks is preferred, with professional development opportunities available.
• Communication & Problem Solving: You possess strong communication skills and engage effectively with both technical and non-technical stakeholders. You are skilled at breaking down complex requirements into actionable plans and are driven by a commitment to continuous improvement.
• Bilingual Advantage: Fluency in English and French is an asset, enabling you to communicate with diverse stakeholders across our organization.
  
  
  

What Makes Chartwell Different?

At Chartwell, we offer more than jobs—we offer impactful careers. Our environment is built on respect, empowerment, and inspiration, guided by core values of Respect, Empathy, Service Excellence, and Commitment. Every team member plays a part in our mission to make people’s lives better.

Benefits Of Joining Our Team

• Collaborative Culture: Join a supportive, dynamic environment that values collaboration and continuous learning.
• Professional Growth: Take advantage of hands-on training and career development opportunities to support your growth and adaptability.
• Meaningful Impact: Contribute to creating better outcomes for residents by enabling our teams to focus on delivering high-quality service.
  
  
  

Apply Today

If you’re ready for a challenging, rewarding role where you can help shape the future of senior living, we want to hear from you. Apply now to join a team dedicated to making a difference every day.

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [email protected] or call 1-888-663-6448.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.