Host / Hostess

Job Description

• $18.50 / hour (External) - $22.75 / hour (Internal)
• Free Employee Parking
• Comprehensive Benefits after one year
• Employee Meal Plan

At SSP Canada, we operate several restaurants at the Vancouver International Airport, including Whistler Taphouse & Grill, Lift Bar and Grill, Urban Crave, Sal y Limon, El Chiquito and more. We take pride in delivering exceptional service and offering a diverse range of culinary experiences to our guests.

At SSP, our Host/Hostess position is often the first face our guests see when they enter our restaurant. Our Hosts/Hostesses are experts at several things:

• Making our guests feel at home from the moment they walk in
• Having warm, friendly smiles
• Respecting our customers
• Ability to answer questions about our restaurant and the airport

If you're looking for a place where you will meet hundreds of new people daily and make them feel welcome, come check us out! We have a unique work environment that you'll only experience at SSP America!

Here are some things you can expect as a Host/Hostess:

• Greet all guests in a courteous and professional manner and escort them to their table
• Seat guests and maintain organization and flow in restaurant (rotating tables assigned by server)
• Assist guests with children and special needs, as required
• Present menus, answer questions and offer suggestions regarding food and service
• Inform servers and management of special needs and/or potential problems with guests
• Clear and reset counters or tables at conclusion of each course
• Ensure complete guest satisfaction
• Thank guests for their patronage upon exiting the restaurant

Skills and Requirements:

• Making our guests feel at home from the moment they walk in
• Having warm, friendly smiles
• Minimum 6 months' experience working in retail or food service environment
• High school diploma preferred
• Verbal and written communication
• Ability to read, speak, and understand the English language in order to communicate with guests and take orders
• Experience in dealing with problems involving customer service
• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, etc.
• Food handlers permit as required by law

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.