Assistant Warranty Manager

Location: Ottawa, Ontario
Company: Mattamy Homes Canada
Department: Warranty Service, Ottawa Division
Employment Type: Full-Time, On-Site (in office 5 days)
Reports to: Manager, Warranty Service

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.

What we offer

Reporting to the Warranty Service Manager, the Assistant Warranty Manager at Mattamy Homes is responsible for assisting with the day-to-day operations of warranty service and homeowner service requests as part of achieving the Mission to provide The Best Homeowner Experience.

What you’ll do

• Provide exceptional leadership to a team of Community Coordinators and New Home Technicians through daily coaching, recognition, and communication.
• Partner with Human Resources and Warranty Managers in all recruitment efforts for the Warranty team.
• Assist in management of 30 day and Year-End Warranty Service Requests (W.S.R.).
• Inspect and review incoming Tarion 30 day and Year-End service request forms. Attend Customer’s home where required to evaluate deficiency.
• Inspect work completed by customer service representatives based on an agreed upon schedule and provide ongoing guidance and technical support / advice.
• Assist in monitoring, ordering and ensuring proper stock of service repair materials.
• Collect and review completed W.S.R.’s from service appointment and provide information to Warranty Administrator for any follow up work days if required.
• Regular daily visit to Warranty Technician appointments to monitor progress and to maximize opportunity to strengthen relationship with customer.
• Participate in all Community Mattamy University sessions.
• Meet with Warranty Service Manager to review outstanding W.S.R.’s and other construction / warranty service issues.
• Conduct homeowner occupancy and QA inspections when needed.

What you bring

• Minimum 1 year experience in a leadership role providing leadership to a minimum of 2 direct reports is required.
• Post-secondary education / Community College industry related diploma or suitable combination of both.
• 2 or more years of experience in a customer service representative, handyman or construction role, with strong preference given to those in the homebuilding industry.
• Excellent computer skills with working knowledge of Microsoft Office and Internet e-mail.
• Ability to use create metrics and analyze data to support team performance.
• Ability to set priorities, meet deadlines and manage variable workloads in a high volume, fast-paced environment.
• Ability to resolve problems effectively and deal professionally with customers and employees.
• Valid driver’s license essential and willingness to travel daily to assigned site.
• Strong interpersonal and communication skills both oral and written to convey appropriate response and build relationships with our customers.

We encourage applicants who meet most of the role requirements to hit that submit button and apply! It’s okay if you don’t have 100% of the requirements. If you’re the right candidate, we’ll help you learn and grow.

Who we are

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

Be yourself. We want it that way.

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.

Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.