Technical Resources Manager

A.C. Lighting is a member of the worldwide “AC Group of companies”, one of the world’s largest suppliers of professional lighting and associated equipment to the entertainment industry.

A.C. Lighting is dedicated to supplying North America world-class lighting and associated rigging technologies for the theater, film, television, worship, exhibition, and commercial markets.

A.C. Americas (Canada) Inc. is a world-class manufacturer/distributor of lighting and associated rigging and video technologies for the theatre, film, television, worship, exhibition and commercial markets in North America.

Can You Edge Out Other Candidates With Your Technical Background?

We’re looking for a highly skilled Technical Resources Manager to lead our product repairs and support function. This role is perfect for a technical expert who thrives on solving complex problems, optimizing repair processes, and delivering top-tier support to customers and internal teams. You will be responsible for overseeing product diagnostics, repair workflows, service quality, and technical support strategies.

If this sounds like you, we’d love to see your resume and connect with you!

What You Will Do

The Technical Resources Manager will report to the President of AC Americas and will have the primary responsibility of supporting the Sales and Sales Support teams in ensuring that the repairs, returns and replacement inventory is managed and coordinated to supply our clients with the best quality of customer service. The Technical Resources Manager will manage, mentor, and assign electronics repair technicians their day-to-day instructions, as well as manage the Tech support Team.

• Manage, mentor and assign electronics repair technicians their day-to-day instructions.
• Conduct and assist repair technicians in component level diagnostics.
• Review repairs.
• Repair of electronic lighting and AV equipment under the entities of the company.
• Set the standard on the replacement of components to test for equipment operation ability.
• Provide technical information to the customers upon request via email or phone support.
• Ensure repair technical information is recorded accurately in the ERP system.
• Conduct prototype testing for new products in conjunction with the R&D department.
• Manage the creation of Dialux drawings as approved/directed by the Sales Management Team.
• Key contact to coordinate with external technical repair contractors and manage the client’s expectations to resolve technical issues.
• Technical support and after-hours support for exclusive brands, including remote tech support staff.
• Third party repair center – including reconciling their billing actions and inventory goods.

What Do You Need To Succeed?

• Bachelor's Degree/Diploma in a related field from an accredited University/College in Electronics
• 5 years+ of related experience and/or training in stage lighting applications and principles of lighting and related controls.
• Working knowledge of A.C. Americas (Lighting, Audio & Video) product lines is an asset
• Proficient with MS Word, Excel, Outlook, PowerPoint and related lighting software (Dialux an asset)
• Working knowledge of computer software and hardware repairs
• Basic knowledge of electrical theory and ability to calculate loading of 3-phase electrical systems
• Valid Passport

Preferred Skills

• Working knowledge of A.C. Lighting products is considered an asset
• Field experience with professional lighting and AV products
• Ability to read and comprehend electrical and mechanical drawings
• Training in stage lighting applications and principles of lighting
• DIALux, VectorWorks, or similar software an asset

The Perks

• Monthly Company Events
• Dental Care
• Extended Health Care
• Life Insurance
• Employee Assistance Program
• Casual Dress Policy
• On-site Gym
• On-site Parking
• Fantastic Coworkers

This position offers competitive compensation starting at $90,000.00/annually based on experience (negotiable), opportunities for professional growth, and a collaborative work environment. If you meet the requirements and are looking to advance your career as a Technical Resources Manager, we encourage you to apply.

A.C. Americas (Canada) Inc. has a long-standing focus on diversity, equity, and inclusion because we are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.