Platform Strategy Manager

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality.

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

As the Platform Strategy Manager, you will be responsible for delivering insights to the GCC Technology platform solutions, developing and validating the right strategy for the GCC to achieve the most effective way of working.

• Identify gaps and opportunities to enhance the usage of the existing platforms driving optimization and best practices for the GCC
• Understand market leading approaches in contact center technologies with strong focus on customer experience and automation
• Lead on the existing governance committees, tracking content, actions and plans, supporting a high paced change environment
• Establish strong relationships with GCC Business Partners developing solid ways of working delivering impactful effectiveness for the GCC
• Supports execution of strategic initiatives, identifying issues and opportunities within the platform solutions.
• Adept at producing Client-ready deliverables

About the team

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

Enough about us, let’s talk about you

• Strong technology solutions experience, with a focus on optimization and process improvement
• Client-service minded with a focus on innovation
• Highly organized and proactive, confidently raising issues and ideas to leaders
• Demonstrated leadership and attention to detail skills through prior experience at the strategic and tactical/implementation levels
• Excellent interpersonal skills, with ability to build connections and networks
• Mastery of Microsoft Office (Excel, PowerPoint, Word) with strong attention to detail and best in class deliverables
• Contact Center technology stack/platforms knowledge advantageous
• Experience in Technology and Transformation, ETP advantageous
• Minor travel involved

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.