Manager, Data Center Infrastructure & Operations

At Centrilogic, we solve leading-edge technology challenges. We navigate the cloud ecosystem together with our customers - where the landscape, tools, and clouds will have you continuously growing and evolving your career. Although a strong critical infrastructure background will be crucial to success in this role, a focus on leadership, particularly people, process, and practice, will be what a successful candidate will need to own and drive their career. Centrilogic is a people-first organization, and we are passionate about understanding the needs of our customers regardless of whether they are internal or external.

The Data Center Service is the foundation of Centrilogic infrastructure service delivery. The purpose of the Data Center service is to provide a solid and reliable platform for all customers internal or external.

Who we’re looking for

Are you a hands-on skilled Data Center leader capable of growing and driving team success through coaching and mentoring? Then, you’ll fit right in. Keep Reading.

As the Manager, Data Center Infrastructure & Operations, you will be charged with assembling and developing a competent multi-talented team that exemplifies customer focus, delivers 100% data center availability and strives to exceed targets. You will be responsible for the overall health and operations of the building envelope, customer deliverables and Data Center infrastructure such as Power, HVAC and monitoring systems. In this role you will lead a team of technical staff in support of Centrilogic’s vision, customer base and global initiatives.

This position is based in Mississauga and requires travel to our data centers in the GTA.

You will support presales conversations, enable cross training of teams while supporting daily rounds, perform or oversee data center infrastructure maintenance and customer deployments. You will work collaboratively with the Product team to deliver supporting IT infrastructure and provide a feedback loop on potential product enhancements from the data center perspective.

A successful candidate will possess extensive knowledge of critical infrastructure, data center operations, a calm approach when responding to stressful situations, and be able to self-manage a flexible work schedule.

Responsibilities:

• Provide leadership to a team of technicians including scheduling, training and performance management.
• Conduct formal employee reviews and regular informal feedback discussions with all team members.
• Provide support to commercial teams and consult on pre-sales and post-sales activities.
• Be accountable to our customers, project timelines and the accuracy of our management systems.
• Infrastructure operations including daily rounds, onsite vendor management, record keeping, coordination and planning of general maintenance systems to ensure data center availability.
• Maintain accurate inventory of data center assets.
• Maintain accuracy of internal documentation such as facility floor plans in Visio, MEP drawings, and CMMS and DCIM platforms.
• Support internal change management process with the creation and maintenance of MOPs/SOPs/EOPs and coordinated preventative maintenances.
• Support capacity planning and reporting against facility-based metrics, and utility usage.
• Prepare, manage and adhere to budgets and provide monthly reports detailing expenditures and identifying appropriate actions as required.
• Ensure documented polices and standards are adhered to, and any risks Identified are solutioned.
• Maintain and manage physical security of data center and ensure that all work performed within the data center follows company policies and local safety regulations.
• Drive adherence to compliance requirements and ensure any non-compliant findings are remediated.
• Additional tasks or projects as directed by your line manager.

Requirements:

• 8+ years of Data Center facilities management.
• 5+ years of people management and leadership history, preferably in a technical environment.
• University Degree or College Diploma in a technical or other relevant discipline preferred.
• Proven ability to manage multiple competing priorities and guide teams through stressful situations.
• Able to understand mechanical and electrical systems, designs, and drawings. (e.g. HVAC, condensers, electrical distribution infrastructure, single line diagrams, air flow dynamics, engineering drawings)
• Diverse knowledge and experience with monitoring and maintenance tools (BMS, Any Desk, DCIM).
• Intermediate knowledge of Microsoft M365 products including Visio, Excel, and Project.
• Excellent oral and written communication skills.
• Strong interpersonal, organization, and time management skills.
• Experience in driving collaboration with cross-functional teams.
• Experience providing mentorship, people development and business value creation.
• Excellent knowledge of infrastructure and cloud computing technologies.
• Able to understand technical requirements and develop implementation plans.
• Able to learn new technical concepts quickly and create appropriate audience documentation.
• Provide general 24/7 availability to respond to emergencies (excluding planned time off).
• Self-manage a flexible work schedule, including evenings and weekends.
• Comfortable adapting to changes in requirements and responsibilities.
• Be a self-starter, take a pro-active approach and drive innovation, have an analytical nature, be calm under pressure, and have a passion for problem-solving.