Patient Care Coordinator

About us:

Welcome to Sault Family Dental, led by Dr. Mark Santana and Associates! Our practice is conveniently located in the historic Cochrane Block Building at 388 Queen Street East and Elgin. We provide comprehensive dental care, offering a full range of services, from general and cosmetic dentistry to oral surgery and pediatric care.

Easily accessible by public transit, our office also offers free parking for employees. Situated in the heart of Sault Ste. Marie, our location is surrounded by charming local restaurants and shops, all just a short walk away.

With a 5-star Google rating, we take pride in our commitment to quality care, exceptional patient service, and staying at the forefront of dental technology.

Schedule: Full-time

Monday-Thursday (8:15-5:15) - occasional Fridays

Benefits of Joining Our Team:

• Competitive compensation & Extended Health Benefits
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients
• Uniform Allowance & Paid Parking
  
  
  

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills
  
  
  

About You:

• Minimum 1 year of Administrator experience
• Clinical background considered an asset
• Experience with Dental software an asset
  
  
  

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.