Clinical Manager

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

The Clinical Manger focuses on building and maintaining collaborate relationships with hospital, stakeholders as well as unit staff to support patient care. As well as, supporting the overall clinical operations of the Transitional Care Unit in collaboration with the Area Director.

Primary Responsibilities

• Supervise and support field staff to ensure compliance with all federal and provincial legislated standards of practice as well as company policies and procedures.
• Oversees the clinical operations of the unit and supports field staff to ensure that patient assessments, care plans, goals, treatments and subsequent follow ups are carried out and ensure staff have the tools, resources and skills to carry out their duties appropriately.
• Work with Senior Manager to ensure the integration of patient satisfaction initiatives; ensure that all patient concerns and complaints are satisfactorily addressed and documented in a timely manner.
• Liaise with hospitals, funders or Government programs as required.
• Oversee and assist with human resources with respect to recruitment and selection, unit orientation and training, discipline and the probationary/annual performance review of field staff.
• Liaise with Human Resources and assist with the implementation of Modified Work Programs for field staff.
• Interpret and implement relevant policies and procedures related to the Transitional Care Unit.
• Working with internal stakeholders, ensure that unit comply with Occupational Health and Safety Standards including having active joint health and safety committees, monthly inspections and reporting incidents as required.
• Ensure that unit comply with Public Health standards, Ministry of Health directives and Bayshore policies related to Infection Prevention and Control.
• Ensures that unit is meeting Key Performance Indicators.
• Performs audits and reviews patient charts and ensures documentation is complete, accurate and in line with appropriate college standards as well as Bayshore Guidelines.
• Maintain relevant databases with patient and staff information and meet Bayshore Data Quality Standards.
• Working with the Area Director, ensures that unit costs are within acceptable levels.
• Participate in business development as appropriate; assist with the development of contractual agreements for client care and services as required.
• Participate in strategic planning and market analysis to achieve growth goals.
• Attend and participate in operational or external meetings as requested.
• Cross train staff to cover absences, as needed.
• Promote Bayshore Integrated Care Solutions through participation in local healthcare or business committees as well as community events.
• Serve as the on-call manager as required.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal.
• Complete other tasks as requested.
  
  

Minimum Qualifications

• Exemplifies characteristics of Bayshore Health Care: compassion, excellence and reliability.
• Current license in good standing as a Registered Nurse in province of Ontario.
• Graduate of an accredited and approved program.
• 5-10 years of progressive experience in health care, preferably retirement home, long term care and/or home care.
• Completed Continuing Education Requirements (CEUs) as required by regulation.
• Demonstrated record of building and maintaining referral relationships.
• Demonstrated knowledge of the Canadian health care system including; OHIP, Public Guardian and Trustee
• Knowledge of medical terminology, patient care best practices and infection prevention and control
• Previous discharge planning experience
• Ability to provide excellent customer service
• Demonstrated ability to work well in a team environment
• Working knowledge of business office technologies: PC/laptop w Microsoft Office applications, smartphone, website/internet, email
• Ability to read, write and effectively communicate in English
  
  

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

Primary Location

ON-Aurora