Quality Experience Leader

We are looking for a dedicated and proactive Quality Experience Leader to drive the improvement of patient care quality and operational efficiency across our organization. This role involves leading initiatives that focus on clinical appropriateness, safety, patient experience, and performance improvement. The ideal candidate will be a skilled communicator, experienced in applying quality improvement methodologies, and passionate about creating a culture of continuous enhancement in patient care.

ROLE

• Support and drive corporate and local initiatives to enhance quality, patient safety, and performance improvement across the organization
• Proactively identify and prioritize areas for operational efficiency, clinical appropriateness, and patient care enhancement
• Encourage teams in utilizing quality improvement methodologies (e.g., PDSA, LEAN, root cause analysis) to improve clinical outcomes, safety, and workflow efficiency
• Assist teams in collecting, analyzing, and interpreting performance data to track progress and identify areas for improvement
• Monitor and report on key performance indicators and outcome metrics to ensure continuous improvement in patient care
• Guide clinical teams through change processes using proven change management principles to implement and sustain improvements
• Work closely with risk management on patient safety initiatives, ensuring timely identification and mitigation of risks
• Provide education and training to staff and physicians to build quality improvement knowledge and foster a culture of continuous learning

EDUCATION, EXPERIENCE & QUALIFICATIONS

• Undergraduate degree in a health-related field or equivalent experience required
• 3 years of experience leading quality improvement projects in a healthcare setting
• Project management or LEAN certification recommended
• Understanding of quality improvement and patient safety methodologies
• Multi-faith, multi-cultural awareness and Indigenous Cultural Sensitivity training
• Advanced proficiency in Microsoft Office Suite and statistical software
• Membership in a regulated professional college in Ontario an asset
• Certified Risk Management designation is an asset

ADDITIONAL PERKS AT MAHC

• Extended health benefits
• Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
• Staff referral program (Earn up to $1000 for each successful permanent part-time and permanent full-time new hire you refer to MAHC)

ADDITIONAL INFORMATION 

Location: Multi-Site, working in person at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville. Applicants must reside within 125km of one of our hospital campuses or be willing to relocate prior to starting. *Exceptions will be considered on a case-by-case basis

Hours of Work: Shifts will be Monday to Friday 8 am - 4 pm, however shifts and hours may change according to departmental requirements. You may also be required to be available evenings and weekends. 

Salary: $41.39 - $48.28

Recruitment Process

By submitting your cover letter and resume together as either a PDF or Word document(s) to this posting by 11:59 pm on the closing date. Please Note: Applicants must submit their application through this posting listed to be considered. Email and paper submissions will not be accepted unless otherwise indicated.

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We thank all applicants for their interest in this opportunity. As much as we would like to reach out to every applicant, please note that only those selected for an interview will be contacted. Selection will be based on skills, abilities, experiences, and qualifications. MAHC reserves the right to conduct interview(s) or other applicable testing where required.

Conditions of employment for external hires includes;

• Proof of immunization and vaccination records to the Hospital’s Occupational Health and Safety department
• Legal entitlement to work in Canada
• Satisfactory Criminal Record & Judicial Matters Check

Our organization: MAHC is committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+.

Accommodation will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for attendance at the interview, please advise us at time of the interview being scheduled

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