Monitoring & Observability Leader

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

As a Monitoring & Observability Leader, you will play a key role in ensuring the current state of Interac’s Application, Infrastructure, and Services are robust, visible, and available to stakeholders for troubleshooting, performance analysis, capacity planning, and reporting.

You will provide the vision and expertise to ensure the successful implementation and administration of the enterprise solutions to enable our support teams, developers, and system administrators to efficiently detect and remediate incidents as they arise and proactively address issues before they become incidents. This role will ensure the availability, confidentiality, and integrity of Interac systems while championing best practices for Monitoring & Observability.

You'll be responsible for:

• Providing overall vision and roadmap for Interac’s core Monitoring & Observability functions and capabilities.
• Ensure the successful Implementation and maintenance of Splunk, Dynatrace, AppDynamics, and Grafana Infrastructure and Configurations (and other related tools as required).
• Work with our Service Integrator to ensure our vision and roadmap are integrated into the final consolidated Interac vision.
• Ensure the products under management are fully integrated into Service Now capabilities for one consolidated ecosystem.
• Ensure onboarding of new data sources in Splunk and Dynatrace.
• Managing Splunk Knowledge Objects (e.g., fields, extractions, tags, event types, lookups, workflow actions, aliases, macros, etc.).
• Modelling data to allow for data normalization across a variety of unique data sources.
• Ensure and support the writing of Splunk and Dynatrace queries for alerts, dashboards, and reporting.
• Provide oversight and direction in the development of Customer Journey dashboard and reporting to drive enhanced availability.
• Optimizing Observability Suite to monitor applications and infrastructure.
• Tracking new releases of monitoring solutions and ensure the deployment of patches/implementing upgrades regularly.
• Building advanced visualizations in Splunk and Grafana which enhances our ability to identify and respond to issues.
• Liaising with support staff from our key vendors for troubleshooting, coordinating maintenance windows, etc.
• Creating and maintaining operational process documentation for monitoring solutions.
• Understanding application flows in a containerized/microservice environment.
• Manage, maintain and ensure performance of all monitoring systems including data retention, capacity management, and performance analytics.
• Work with external business partner and customers to ensure end-to-end service mapping and views are created to drive improved availability across the entire ecosystem.

You bring:

• A university degree in Computer Science, Computer Engineering, Information Systems, or similar, or equivalent combination of education and work experience.
• A minimum of 3-5 years of work experience administrating and leading Splunk and/or Dynatrace.
• Experience with ServiceNow (ITSM/ITOM) and managing tool integration with ServiceNow.
• Extensive experience working with Splunk and/or Dynatrace.
• Experience with leading teams and providing observability vision and roadmaps.
• Experience with log and metrics collection and analysis.
• Familiarity with application monitoring for Java applications & microservices architectures.
• Experience in writing alerts, reports, and dashboard queries in Splunk or similar.
• Experience with automated pipelines and implementations.
• Experience with alert and notification management in PagerDuty or similar.
• Proficiency in working with both Linux/Unix and Windows systems.
• Knowledge in one or more scripting languages.
• Understanding of ITIL service management processes.
• Skills in IT problem diagnosis and resolution.
• Strong verbal and written communication and interpersonal skills.
• Willingness to learn new technologies and maintain industry knowledge.
• Ability to solve difficult problems with efficient and logical solutions.
• Organization skills to manage multiple priorities and projects to completion.
• Positivity and ability to thrive under pressure.
• Openness to new ideas and change initiatives.
• Experience in service decomposition in setting target KPIs.
• Experience in operating, administrating, or deploying Splunk ITSI.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Nice to have:

• ITIL V4 Certification or higher.
• Splunk Certification.

Interac requires employees to complete a background check that is completed by one of our service providers... [Summary of background check requirements]

How we work:

We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

• Connection: You’re surrounded by talented people every day.
• Core Values: They define us and help us be the best.
• Compensation & Benefits: Driven by individual and corporate performance with numerous benefits.
• Education: We invest in you to ensure you're the best at what you do.

Please be aware of certain individuals fraudulently using Interac Corp.’s name... [Summary of fraud warning]