Operations Analyst, Workforce Management Forecaster

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body. Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

The Operations Analyst, Workforce Management Forecaster will be a key member of the Workforce Management Team. Focusing on supporting the organization, the team member will leverage their technical skills and insights to strengthen the company’s productivity, efficiency, and financial results. The position requires key skills in data analytics, reporting, visualization, and collaboration.

• Work as part of the Workforce Management Team, with the opportunity to engage and interact with all functional areas of the organization
• Manage all annual, quarterly, weekly and daily planning, forecasting and scheduling within the Workforce Management team.
• Forecast operational volumes and inputs, across all communication mediums. (ie. calls, emails, claims, etc.)
• Collaborate with teammates to gain data insights and provide raw data and key findings to support the creation of actionable data insights
• Work with large amounts of operational data, turning complex statistical observations into succinct and clear messaging for senior leadership
• Mentor other members of the team on data management techniques
• Develop and produce long and short-term workload forecasts, staffing models, and service delivery goals
• Communicate results and educate other through reports and presentations
• Stay abreast of analytics and Workforce Management industry trends
• Produce capacity and workforce management plans to transform raw data into relevant information and visualizations for internal clients in a manner that the business users can clearly understand

WHO WE'RE LOOKING FOR

• University degree or College diploma with a focus on Statistical Analysis or Business preferred.
• Minimum 3 years of experience in forecasting, statistical analysis, and operational improvement within health insurance or related industry.
• Strong proficiency in data analysis and visualization tools and software (e.g., Excel, SQL, R, PowerBI, Tableau, statistical software).
• Excellent planning, organizing, and time management skills with strong attention to detail
• Innovative mindset
• Strong analytical thinker
• Strong presentation abilities
• Understanding of data governance applications
• Works with a high degree of confidentiality and integrity

NICE TO HAVE

• Bilingual French/English

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially.