Key Account Manager

Job Description: Key Account Manager (KAM), Eastern Canada

Location: Halifax, Nova Scotia

Contract Term: 1 Year

Company Introduction:

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and more comprehensive providers in Canada. As a national healthcare company, LHG employees over 5000 highly-trained clinicians, medical experts and team members in over 300 locations, coast-to-coast, and continues to grow both organically as well as through acquisitions.

Summary of Role:

We are seeking a focused and results-driven Key Account Manager (KAM) for Eastern Canada to manage a major account, WCB-NS. This role requires exceptional RFP writing and submission expertise, a growth-oriented approach, and a strong focus on relationship-building and operational efficiency. The successful candidate will act as the primary liaison for the account, driving client satisfaction, achieving growth KPIs, and ensuring service excellence across our clinics.

Responsibilities:

• Major Account Management (WCB-NS)
• Serve as the dedicated point of contact for WCB-NS, ensuring consistent communication and relationship management.
• Develop and maintain strong, long-term partnerships with key WCB-NS stakeholders, promoting Lifemark’s value proposition and solutions.
• Drive increased business to clinics by implementing best-in-class service processes and maintaining top-of-mind awareness with the client.
• Stay informed on industry trends, regulations, and regional market activities to identify opportunities and mitigate risks.
• Growth-Focused Strategy
• Identify and capitalize on growth opportunities within the WCB-NS portfolio by understanding their evolving needs and challenges.
• Collaborate with internal business leaders to propose additional services or products that align with client objectives.
• Provide insights on customer preferences, market trends, and competitor activities to support strategic decision-making.
• Relationship Building
• Build and nurture strong relationships with WCB-NS stakeholders through regular meetings, calls, and touchpoints.
• Conduct periodic business reviews to evaluate account performance and explore opportunities for expanded partnerships.
• Operational Excellence with Technology Integration
• Monitor clinic performance metrics, including conversion rates, referral times, and treatment timelines, ensuring continuous improvement.
• Address inefficiencies or bottlenecks by proposing process improvements and leveraging technology-driven solutions.
• Collaborate with clinics and internal teams to implement changes that enhance service delivery and operational workflows.
• SLA & KPI Compliance
• Ensure compliance with all service-level agreements (SLAs) by tracking clinic performance against agreed-upon metrics.
• Partner with internal teams to identify areas for service improvement and develop actionable plans to address gaps.
• Support clinics with coaching, training, and tools to enhance performance and meet key performance indicators (KPIs).
• Key Qualifications:
• Proven experience in managing major accounts, with a preference for those familiar with WCB or similar organizations.
• Strong proficiency in RFP writing and submissions.
• Exceptional relationship management and communication skills.
• Analytical mindset with the ability to leverage data to drive decision-making and improvements.
• Familiarity with clinic operations and a commitment to operational excellence.
• This one-year contract position requires a dedicated and proactive individual who can effectively manage a high-profile account while identifying opportunities for growth and ensuring operational efficiency. If you’re a collaborative professional with a passion for driving results, we encourage you to apply.