Business Intelligence Specialist

Our Business Intelligence Specialist will enable a data-driven strategy at Resolver by building dashboards and providing insights on key results. This is a role where you will work with stakeholders across the business to define how data impacts our business. The future state is a data-centric culture where leaders are empowered with self-service data for decision-making. You will drive conversations across the company on the insights in our data and how we can use them to improve results.

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row!

What you'll be doing:

Data Analysis (60%)

• Serve as a centralized reporting agent for all divisions at Resolver, adjusting monthly reports with updated data sources and resolving issues with current reporting as required.
• Provide new reporting, dashboards and other visualization to the business that will support growth.
• Proactively identify trends and business insights that improve results against core corporate KPIs: ARR, win-rate, back-to-base revenue.
• Collaborate with key stakeholders on division-level reports across services, product, sales, marketing and division leads.
• Ability to break down complex business challenges, identify root causes and develop data-driven solutions is crucial.

Data Management (30%)

• Detect data quality issues and their root causes; implement fixes and design data audits to capture the issues in the future.
• Monitor dashboards to ensure they’re functioning properly. Troubleshoot when issues arise.
• Maintain standards for key metrics to avoid inconsistency in reporting across dashboards and teams.
• Make use of historical metrics when setting up reporting, with aim of enabling teams to deliver and exceed on division-level and corporate-level objectives.
• Write and maintain documentation to support our goal of being a data-centric culture; support data integrity. Document untapped data sources that teams could leverage in future reporting.

Strategy (10%)

• Regularly report to stakeholders on the business impact of the BI infrastructure and BI-related projects.
• Understand stakeholder requirements and anticipate future needs as it relates to data and data management.
• Continuously advance our data culture by researching the market and recommending industry best-practices.

What you bring to the table:

• 3-5 years work experience working with BI tools (e.g. Tableau, Power BI, Looker, Domo).
• Expert at building intuitive, well-thought-out dashboards that users love. A keen eye for data visualization and finding elegant solutions for making complex data understandable.
• 2+ years data modelling, analysis, cleaning and QA.
• Experience with SQL.
• Post Secondary degree is required.

Nice to haves:

• Background in analytics, mathematics or another quantitative field.
• Experience with Python or R is a plus. Experience with predictive data analytics and data viz libraries would be a big asset.
• Experience with Snowflake would be a major asset, as would experience with CRM data.

What we’ll give you in return:

• Health and Wellness Benefits: 100% paid by us for health, dental & vision from day one.
• Professional Development: External learning budget, workshops, e-learning, and a Career Development Program.
• Vacation: Open vacation policy, averaging 3-4 weeks off a year.
• Parental Leave: Best-in-class top-up for new parents.
• RRSP: Matching up to 2.5%.
• Flexibility & Trust: Remote or in-office work based on role needs.
• In the Office: Access to snacks, group activities, and team socials.

Interested? If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [email protected]