Director of Residences

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

Job Summary

The Director of Residences drives all leadership and management for all aspects of the Residential operation. They will be the advocate for homeowners and the homeowners governing bodies. They will be required to manage the luxury private residences with specific focus on the following attributes – Property Management, Financial Management, Asset Management, HOA Management, Service & Lifestyle and People.

Core Responsibilities

• Identify and develop strategies to enhance the residential value proposition (in line with Four Seasons Policies & Procedures).

• Accountable for ensuring attainment of the residential goals and objectives (including financial and capital reserve plans).

• Accountable for continuous improvement in overall operations with an emphasis on increasing owner satisfaction, revenue and reducing costs.

• Master the syndicate allocation methods, budget process and financial reporting obligations.

• Manage operational challenges & opportunities.

• Conduct meetings with Board of Directors with respect to By-Law requirements.

• Lead HOA budgeting and annual meetings and manage HOA Board Meetings (Maintain the books and minutes of the HOA and ensure they are kept updated as per the Property Documents).

• Maintain appropriate relationships with the developer, hotel and residential owners.

• Attend and participate in all Executive Committee meetings and events.

• Responsible for the performance and development of the entire Residential team.

• Ensure the facility is well maintained to Four Seasons standards with respect to Housekeeping and Engineering.

Desired Qualifications and Skills

• College degree required in Business, Finance or Real Estate Management preferred, or equivalent experience 5-10 years of property management / Residential operations and/or Hotel management in a luxury environment.

• Able to communicate fluently in French and in English, written and spoken.

What's in it for you?

• Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc.) on day one;

• Discounts at MARCUS Restaurant and our 5-Star Spa;

• Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc.;

• Complimentary meal per shift in our employee dining room (Café 1440);

• Retirement plan with employer contribution;

• Paid time off: vacation days and 2 additional floating holidays per year;

• Excellent training and development program;

• Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).

*The list of tasks is not exhaustive, the function will require adaptation to situations of high activity and specific management of customer relations.