Technical Product Specialist

About Us

Epiroc is a global productivity partner for mining and construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world.

Join Our Team

Epiroc’s Attachments Division (ATD) is seeking a dedicated and experienced Technical Product Specialist. This role combines technical expertise, hands-on troubleshooting, and customer-focused support to ensure optimal product performance and satisfaction. You will play a critical role in minimizing downtime, reducing costs, and highlighting the value and capabilities of our products while identifying opportunities to promote new sales. This position requires significant travel (up to 50%), including weekends and overnight stays, to deliver exceptional service and support to customers.

Work Type: This position is remote and open to candidates located within Canada.

Responsibilities

• Plan and coordinate service activities to investigate and resolve technical problems, providing on-site troubleshooting, repairs, and replacements to ensure optimal product performance.
• Interpret maintenance manuals, schematics, and engineering drawings to effectively execute repairs, utilizing test equipment and tooling to diagnose faults in attachment systems and hydraulic components.
• Document service activities and maintain detailed reports in CRM systems (e.g., Salesforce), while delivering hands-on demonstrations of product performance, operation, and servicing capabilities.
• Offer timely troubleshooting and product support via phone or on-site visits, addressing customer concerns and providing solutions both remotely and on-site.
• Collaborate with management and technical teams to resolve issues, improve customer satisfaction, and provide feedback on product design and service improvements.
• Assist with warranty claims, parts needs, and stocking guidelines, while promoting new products and services to address customer needs and identify sales opportunities.
• Maintain strong professional relationships with customers, offering exceptional communication and support throughout all interactions.

Knowledge/Education

• Previous experience in maintaining and repairing heavy machinery, particularly in the demolition/recycling, mining or construction sectors.
• Hands-on experience with rock drilling, cutting, loading, hauling, ventilation, and material handling equipment.
• Familiarity with hydraulic, pneumatic, and electrical systems.
• Experience in troubleshooting and diagnosing mechanical and technical issues in complex machinery.

Skills and Abilities

• Strong customer service skills, with a track record of effectively communicating with clients and providing technical support.
• Technical certifications or training in mechanical engineering, heavy equipment maintenance, or a related field.

Work Environment

This role involves exposure to outdoor weather conditions, moving machinery, fumes, and occasional high or confined spaces. Safety equipment and adherence to safety protocols are required.

Join us, and be part of a diverse, electrifying, innovative, and highly collaborative team! An inclusive workplace that allows people to thrive. We want all our people to have a strong sense of belonging. We are continually looking for ways to strengthen our inclusive culture.

How to Apply

All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.com/en-ca/epiroc-careers. We thank all applicants, however, please keep in mind that only those who qualify for an interview will be contacted.