Senior Executive, Operations

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Main Duties & Responsiblities

Pre-Opening

• Write, review and update Standard Operating Procedures (SOPs) and Risk Assessment (RA) to ensure they are clear, easy to follow and compliant with industry standards, regulations and internal policies.
• Work closely with procurement to purchase, coordinate the deliveries and move-in of the furniture, fittings and equipment.
• Create and lead test scenarios to stress test the equipment, systems and processes. To be able to identify and resolve gaps.
• Lead the hiring process including recruitment, interviews and selection of the team members.
• Conduct familiarisation and onboarding trainings for the team members.
  
  

Attractions Operations

• Perform attractions wide and department duty coverage role, providing communications to other departments, including incidents management.
• Perform shift responsibilities and ensure smooth day-to-day operations of the attractions including queue and crowd management and ensuring attractions cleanliness and show quality.
• Manage ticketing and cash handling procedures.
• Ensure all attractions operate in accordance with safety regulations, quality standards and company policies
• Ensure delivery of excellent guest experience, including management of guest feedback on-ground and closing service lapses.
• Review, propose and execute ideas to improve business growth, attraction enhancements, safety standards, guest experience and operational efficiency
• Recruit, train, and develop team members to maintain high levels of engagement, performance, safety and guest services, fostering a collaborative and performance-driven environment.
• Responsible for team members management, including manpower planning/deployment and performance reviews to ensure high employee morale and productivity.
• Assist to generate reports and perform data analysis.
• Assist in wildlife management efforts.
• Manage assigned portfolio and projects.
• Other relevant duties as assigned.
  
  

Job Requirements

• Diploma or Degree.
• At least 3 years of relevant experience, preferably with experience in leadership and project management.
• Attractions’ experience will be an added advantage.
• Service driven, pleasant, courteous, and confident disposition.
• Excellent communication skills with good command of written and spoken English.
• Excellent team player who can also work independently.
• Resourceful self-starter with a keen work attitude, good with time management and problem-solving.
• Proficient in Microsoft Office applications (Word, Excel and Powerpoint).
• Able to work on rotating shifts including weekends and public holidays.