Specialty Support Representative - Canada Payment Services

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people — then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

The Specialty Support Representative III is responsible for processing payments and providing exceptional support to UKG customers using the Canada Payment Services product. Reporting to the Manager, Specialty Product Support, this role ensures accurate payroll tax remittances and compliance while addressing customer concerns effectively.

**This is a hybrid role. The employee will be expected to work 3 days/week onsite at a Canada based UKG office**

Duties and Responsibilities:

• Process payroll tax data and resolve customer concerns via email and cases within SLAs.
• Reconcile tax data to ensure accurate remittances.
• Collaborate with cross-functional teams (e.g., Treasury, Customer Success, Product Development).
• Support new customer onboarding to ensure compliance and accuracy.
• Address urgent payroll tax funding issues with customers.
• Maintains awareness of SOC 1 controls and accountable for compliance at each task performed
• Builds relationships of trust, respect and partnership with client contacts by providing exceptional client service
• Maintain high-level awareness of client Service Level Agreements (SLAs) and executes to meet their requirement
• Run variance reports and review the accuracy of the payroll data along with individual transactions input

Basic Qualifications:

• 3+ years of experience in Payroll, Financial Services Operations, or Support Operations
• 2+ years of experience working at a service bureau or with Year-End Filing for Canada Revenue Agency (CRA) and Revenu Québec.
• Experience in payroll and payroll tax filing
• Proficient in using PC with MS Office applications especially Word and Excel
• Ability to travel up to 25%

Preferred Qualifications:

• Bachelor’s degree in business/accounting or related field
• Excellent verbal/written communication and relationship-building abilities.
• Highly motivated and team oriented with ability to collaborate and effectively work within cross functional teams
• Strong organizational skills and attention to detail.
• Certification as a Certified Payroll Professional (CPP)
• Experience working with UKG Pro suite of products
• Bilingual communication skills in English and French
• Experience with Salesforce and SQL
• Adaptability to dynamic business needs

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

• Quebec candidates: While French is required for Quebec roles, use of the English language is also required due to the global nature of the business and the need to interact with UKG US headquarters and international sites.