Human Resources Generalist

Department: People & Culture

Location: Head Office

• Lead onboarding and offboarding processes for the Customer Success Center, Plan Administration Team and Channel Services Team, ensuring a seamless and engaging experience for new hires and smooth transitions for departing employees.


• Coordinate orientation programs to help new employees integrate effectively and foster a strong understanding of company values, policies, and procedures.


• Manage exit interviews and analyze offboarding feedback to identify trends and recommend improvements to enhance retention and employee experience.


• Design and implement engagement-driven events that foster a positive work environment and support employee well-being, particularly in partnered divisions.


• Assist with company events aimed at enhancing employee engagement and aligning with organizational goals.


• Develop and execute engagement strategies that enhance employee satisfaction, promote a strong sense of belonging, and align with organizational goals.


• Assist in managing performance enablement, ensuring fair, growth-oriented feedback and supporting career development opportunities for employees.


• Act as a primary contact for employee relations issues within assigned divisions, providing guidance and resolution support to ensure a harmonious work environment.


• Ensure all HR practices comply with legal and regulatory requirements while aligning with policies that enhance the employee experience and support business operations.


• Leverage HR metrics to assess the effectiveness of onboarding, offboarding, and engagement initiatives, making data-driven recommendations for improvement.


• Support the People & Culture team with the execution of internal communication strategies, ensuring clear and consistent messaging across the organization.


• Champion Equity, Diversity, and Inclusion (EDI) by embedding equitable practices across all HR initiatives and interactions.


• Provide support to the Office Services team, including back-up reception coverage when required.


• Offer additional assistance to the People & Culture team as needed.

• Minimum of 3 years of experience in human resources, with a strong background in employee relations, onboarding, offboarding and performance management.


• Experience in a call center or operations environment is preferred, with the ability to manage high-volume and fast-paced HR demands.


• Demonstrated success in developing and executing employee engagement initiatives and overseeing company-wide events.


• Proficiency in using HR metrics to support data-driven decision-making and inform HR strategies.


• Committed to providing exceptional internal and external customer support.


• Maintains a high level of integrity, demonstrating honesty, ethics, and the ability to handle confidential information with discretion.


• Strong interpersonal and communication skills, with the ability to collaborate effectively across all levels of the organization.


• Proficient in HRIS platforms and related software, with the capability to manage and analyze employee data efficiently.


• Solid understanding of employment laws and regulations, ensuring compliance across all HR practices.


• Exceptional organizational and time-management abilities, with a proven capacity to manage multiple priorities in a dynamic environment.


• An empathetic listener who values diverse perspectives and fosters an inclusive workplace.


• A continuous learner who is driven by performance and committed to professional growth.


• Recognizes and prioritizes the needs of customers as key organizational stakeholders.


• A collaborative team player who actively contributes to organizational success and adds value through meaningful contributions.


• Demonstrates initiative, embraces change, and adapts effectively in evolving environments.