Head of Business Development & Customer Experience

Who are we?

We’re Hart Print, the first company on the planet to introduce digital printing on infinitely recyclable aluminum cans. We offer innovative, affordable, eco-friendly, and fully creative packaging for beverage-makers of all sizes. With more than 160M cans per year of printing power, Hart Print is well positioned to support the can supply needs of customers across North America. 

We have a team of collaborative, talented, hard-working and dynamic folks who work together to create cool sh!t! With more than 160 employees in Montreal, Chicagoland and Elkton, there’s nothing we love more than printing on cans and turning them into art, while contributing to a culture that has a creative and inclusive spirit. 

Watch our video!

For more information about us, head on over to our website: www.hartprint.com/hiring. 

Our Values:

HUSTLE: Always give the best of yourself. Work hard, work smart, work together to get sh*t done!

HEART: Enjoy what you do. Passion and creativity drive us, family and community ground us. 

HUMAN: We lead with kindness and humility. We value diversity and embrace each other’s talents while celebrating our differences. 

HEALTH: We’ve got your back. We create a safe and healthy space for everyone, and we encourage you to take care of yourself, each other, and the environment.

Your job purpose :

We are seeking a dynamic and strategic leader to drive our ambitious growth and customer engagement goals. As the Head of Business Development & CX, you will be responsible for doubling sales over the next two years by executing a comprehensive sales and marketing strategy, optimizing customer acquisition and conversion, and ensuring a seamless onboarding and post-sales experience. Your role will be instrumental in translating our company’s vision into a measurable, results-driven strategy that delivers on key business objectives.

To achieve this, you will develop and implement high-impact sales initiatives that drive lead generation, improve conversion rates, and accelerate revenue growth. You will also lead customer acquisition, onboarding, and retention efforts, ensuring that our customers receive exceptional support and experience a smooth transition from prospect to loyal partner. A key focus will be on building scalable and efficient sales processes, leveraging CRM tools like Salesforce to enhance performance and optimize customer interactions. Additionally, you will oversee key marketing campaigns and events that align with our business objectives, ensuring that our brand presence remains strong and impactful.

Success in this role will be built on cross-functional collaboration, data-driven decision-making, and a strong focus on execution. You will lead and develop a high-performing team, fostering a culture of continuous improvement, innovation, and customer-first excellence. By implementing scalable strategies and operational efficiencies, you will create a foundation for sustainable growth and long-term success.

If you are ready to lead and transform our business development and customer experience efforts, we would love to meet you!

This role reports to the Co-CEOs.

How you will make an impact:

• Develop and execute a data-driven annual marketing plan that aligns sales initiatives with measurable growth objectives.
• Oversee customer acquisition, onboarding, and post-sales support across Canada and the U.S., ensuring a seamless and engaging customer journey from first touch to long-term retention.
• Cultivate deep, long-term relationships with customers, fostering loyalty, advocacy, and increased lifetime value.
• Design and execute strategic initiatives to accelerate sales growth, expand market reach, and strengthen customer retention in both existing and new markets.
• Establish clear, measurable KPIs for all sales, marketing, and customer experience initiatives, ensuring accountability and continuous performance improvement.
• Leverage customer insights, feedback, and behavioral data to continuously enhance the customer experience (CX), driving improvements that increase satisfaction and retention.
• Lead the development and implementation of processes, improving operational efficiency, customer engagement, and overall effectiveness.
• Optimize and manage Salesforce and other CRM tools to streamline workflows, automate key processes, and improve customer interactions through our online portal.
• Oversee the planning, execution, and impact of major marketing events, including festivals, conferences, and trade shows, ensuring they drive brand awareness and business growth.
• Build strong cross-functional relationships with internal teams to ensure alignment, integration, and a unified approach to sales and customer experience initiatives.
• Provide day-to-day leadership and strategic direction to the CX team, ensuring operational excellence and a customer-first approach.
• Develop internal process documentation and training programs, including a badge system for skills development, to enhance team capabilities and scalability.
• Mentor, coach, and develop the CX team into a high-performing, results-driven unit, fostering a culture of accountability, innovation, and continuous improvement.

Knowledge and skills required

• 7-10 years experience in commercial activities, marketing and/or operations;
• Minimum of 5 years in a management role;
• A post-secondary degree or equivalent in business or a related field (MBA is an asset);
• Strong analytical skills, comfortable with business systems and data;
• Experience in CRM implementation and optimization;
• Strong leadership, team building and communication skills;
• Fluent in French and English, both written and verbal as you will oversee sales and customer experience for Canada and the U.S;
• Strong entrepreneurial spirit.

You’ll love working with us (the little extras):

• It starts with the amazing people you will get to work with everyday. We know it’s corny, but we say it humbly because it’s true;
• Great company culture: We are inclusive, collaborative and agile; 
• Hybrid and flexible workplace in an inspiring and engaging workspace;
• Monthly mobile phone allocation;
• Rest and work/life balance: 4 weeks paid vacation (prorated the first year) and 7 paid sick days per year;
• Accessible: by bus (we pay your annual public transport pass on the island of Montreal! ), free on-site parking, electric car charging stations;
• A generous group benefits plan, including a personal spending account, a mental health wellbeing program and access to virtual health care; 
• And much more!

When you apply to work at Hart Print Inc. we will collect certain personal information about you in order to evaluate your application, to contact you regarding your application and your potential employment relationship with us, for the purposes necessary to carry out our business and corporate activities and where required or permitted by law. Should you be considered as a potential candidate, and where you have consented, we will collect information directly from you, notably during the evaluation process of your application, but also from third parties such as former employers or other academic or professional references. Please note that your personal information may be shared with third parties who provide us with certain administrative services (for example, for the purposes of psychometric and pre-employment testing, pre-employment screening, conducting background checks and verifying previous employment, educational history, professional status and other qualifications; assessing your fitness and physical ability to work) in which case we take care to protect your information through contractual agreements requiring these service providers to take adequate security measures. Please also note that because we operate an international business, your personal information may be transferred, processed and stored outside Quebec, and may therefore be subject to the laws of a foreign jurisdiction, including any laws permitting or requiring disclosure to government authorities or courts of that jurisdiction. We will only transfer personal information outside Quebec if we are satisfied that it will be adequately protected in the foreign jurisdiction. By submitting your application, you consent to the collection, disclosure and use of your personal information for the purposes described in this publication. You may withdraw your consent to the processing of your personal information at any time, except in certain limited circumstances, such as when your information is required to comply with legal or regulatory requirements or to administer your employment contract with us. For more information on our policies and practices, please consult our privacy policy: https://hartprint.com/privacy.