IT Help Desk Assistant

Purpose: The IT Help Desk Assistant provides customer service, technical, and administrative support for the Office of the Dean under the direction of the Director, Information Technology.

Education: Completion of the 1st year in a post-secondary diploma or degree in a relevant field to acquire customer and technical support skills.

Experience: Minimum of 1 year experience in technical support, IT help desk, or related field.

Skills:

• Ability to communicate with others to explain and share information.
• Ability to provide instruction and support others in developing knowledge or skills.
• Ability to demonstrate critical thinking and analytical skills.
• Ability to demonstrate organizational skills to carry out a variety of tasks.
• Ability to perform basic troubleshooting of technology and equipment (Computer hardware, software, peripherals and A/V).
• Ability to learn and use a variety of computer applications.

Additional Notes:

• Ability to lift items up to 25lbs

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.

York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.