Learning Management System Administrator

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity, and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of transforming B.C.'s energy landscape. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Responsibilities

• Maintain the overall LMS structure (courses, curriculums, etc.) and creates courses, programs/curriculums based on specifications from the instructional designer, manager or business owner.
• Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements to the LMS.
• Provides troubleshooting assistance for end users regarding logging in to the LMS for contractors and accessing courses for employees.
• Works with the instructional designers/writers to troubleshoot and resolve technical issues related to accessing the LMS and course content. Creating contractor user accounts and assigning the required training.
• Prepare reports to enable the identification of gaps in requirements and support the development and execution of personal development plans. Extract reports from various reporting systems, import, and develop processes to ensure accuracy and integrity of confidential information. Maintain training records to meet compliance/audit requirements. Review all documentation received is complete before recording to ensure accuracy and compliance. Follow up as needed.
• Act as primary contact and provide support for managers, supervisors, and employees with respect to competencies, training records, requirements and eLearning inquiries and registrations; explains program requirements in accordance with established guidelines and company standards.

Requirements

• Certificate in Business Administration or a related field from an accredited post-secondary institution
• Two (2) years directly related relevant experience
• Advanced computer skills in Excel (MS Office Suite and enterprise application systems e.g., SAP)
• Ability to exercise judgment, tact, and discretion in preparing, disclosing, and handling information of a confidential and/or sensitive nature
• Ability to establish and maintain effective working relationships
• Ability to communicate effectively both verbally and in writing
• Ability to apply time management skills to prioritize and complete assignments within demanding work schedules
• Ability to work both independently and as part of a team
• Ability to investigate and resolve problems

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.