Windows 11 Deployment Technician

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview: We are seeking a detail-oriented and technically proficient Laptop Configuration Technician to join our IT team. The ideal candidate will be responsible for imaging, configuring, and deploying laptops and other devices using System Center Configuration Manager (SCCM) to ensure they are ready for end-users. This role requires strong technical skills, excellent problem-solving abilities, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• Use SCCM to image and configure laptops and other endpoint devices according to company standards and requirements.
• Ensure all devices are installed with the latest OS, software, patches, and security updates.
• Deploy software packages, drivers, and updates via SCCM.
• Perform quality checks to ensure devices are properly imaged and meet operational standards.
• Set up and configure laptops for new employees or departments, ensuring hardware, software, and peripheral devices are fully functional.
• Configure user profiles, system settings, and network configurations.
• Diagnose and resolve issues related to system images, device deployments, and configuration errors.
• Assist with troubleshooting hardware and software issues as part of the imaging and configuration process.
• Maintain detailed records of configuration procedures, deployments, and troubleshooting actions.
• Provide status updates on device inventory, imaging progress, and issues encountered.
• Work closely with IT support teams to ensure smooth deployment and setup of laptops and devices.
• Collaborate with other departments to understand their specific configuration needs.
  
  
  

Skills & Qualifications:

• High school diploma or equivalent required. A degree in Information Technology or related field is preferred.
• Experience in configuring and deploying Windows operating systems (Windows 10/11) and commonly used software.
• Familiarity with hardware troubleshooting and setup (laptops, docking stations, peripherals).
• Basic understanding of networking (TCP/IP, DNS, DHCP) and Active Directory.
• Familiarity with various software and security tools used in imaging and configuration processes.
• Strong attention to detail and organizational skills.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Ability to troubleshoot technical issues and provide timely solutions.
• Microsoft Certified: Modern Desktop Administrator Associate (MD-100, MD-101)
• CompTIA A+ or other IT certifications.
  
  
  

Equity Statement At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.

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