Associate, Human Resources & Corporate Services

Role Description

Ensure HR operational service and delivery activities are continuously maintained and improved. Manage core HR data systems, platforms, software, etc. to maintain employment info, data processing and other HR operational workflows that span the employee lifecycle. Maintain employee filing systems and other core HR data and processing information. This position will involve participation in various HR & Corporate Services projects. This position will serve as vacation back - up to the Corporate Services team.

Key Accountabilities:

• Payroll administration
  • Run bi-weekly payroll in ADP WFN by demonstrating a solid understanding of payroll guidelines, policies and processes.
• Recruitment
  • Manage Internal & external job postings.
  • Work with business partners & external recruiters to support their hiring needs and securing top talent.
  • Collect new hire / on-boarding documentation, validate information / documentation is correctly completed (follow-up as needed) and help maintain employment filing systems (paper and/or digital), immigration / work permit records and other core HR data / processing information.
  • Plan, coordinate and manage hiring for the bank’s summer intern program.
• Compensation administration
  • Support the year-end compensation review process with efficiency and accuracy, focusing on minimal errors and speed, as well as optimal retention and motivation. Prepare analytics and interface with line managers to gather proposals and ensure information is properly stored and audited.
  • Prepare data submissions for market benchmarking and help analyze the external data to support decision-making both within the HR area and the business.
• Benefits administration
  • Provide policy interpretation, eligibility determination and day-to-day administration of benefits.
• HR Reporting
  • Prepare and aggregate HRIS data, reporting and dashboards.
  • Prepare data and information reports as per business and Compliance requirements.
  • Contribute to the development of desktop procedures, guidelines and HRIS documentation. Support overall database integrity and protect privacy and data security by understanding HRIS platform(s), processes and policies.
  • Assist with the execution of mass data changes, HR data retention maintenance, help monitor workflows / notifications and contribute to testing / validation.
  • Monitor the status of HR tickets in the HRIS system.
• HR vendor management
  • Onboarding and follow up of HR contracts in the bank's vendor management system (Coupa).
• Health & Safety
  • Participation in the Joint Health & Safety Committee. Administers the bank’s health & safety programs, including compliance, training and workplace ergonomics.
• HR Policy interpretation
  • Provide timely, professional, and accurate resolution to the business line / internal clients regarding operational inquiries and/or standard HR policy and HR system questions.

Other Duties

• Organization chart maintenance and updates.
• Assist with coordination of employee programs including employee volunteer programs.
• Participate (active engagement) in and contribute to problem-solving and new ideas (challenge when applicable) in meetings.
• Involvement in new / adhoc HR & Corporate Services initiatives and projects.
• Assist with systems project testing as necessary to meet tight deadlines.
• General management and maintenance of the facility.
• Maintaining adequate stock of stationery and other office supplies.
• Vacation back-up for team members as required.
• Any other special projects as assigned.

Responsibility for Resources

Responsible for maintaining proper working papers and electronic files in support of all reports. Responsible for the processes associated with the successful operation of the Bank including human resources, physical assets and premises.

Decision Making Responsibility

Take collaborative decisions on department’s operational effectiveness in consultation with supervisors and Management. This position requires common sense and independent judgment. This position is expected to be self-managed on a day-to-day basis. Makes recommendations to the HR leadership team on improving the department's operational effectiveness. Represent SMBC Canada Branch in discussions with SMBC Americas and lead the implementation of Regional HR projects / initiatives.

Job Specifications

Knowledge & Experience:

• Completion of post-secondary education in Human Resources. A business degree or a professional designation such as CHRP would be preferred.
• Minimum 3 - 5 years’ work experience in a progressive Human Resources function. Prior related experience in a financial institution would be preferable.
• Knowledge and experience in the operation of a Schedule III Bank would be an asset.
• Minimum 2 years payroll processing experience in ADP Workforce Now.
• Knowledge of HRIS systems. Past experience working with SAP Success Factors & Kronos time & attendance will be an asset.
• Demonstrate a foundational understanding of Canadian employment / labor laws to help support compliance across activities.
• Research trends and/or ideas related to HR operations, tech & ops advancements and/or business insights to take on stretch assignments and/or exceed team and SLA standards.
• Strong reasoning ability to understand complex situations, people and systems needs against backdrop of an ever-changing regulatory environment.
• Able to work Independently on projects with little oversight.
• Maintain a regulatory compliance risk mindset. Embraces change and demonstrates the ability to lead others through change.
• Demonstrates a positive and professional attitude with strong interpersonal skills.
• Ability to communicate effectively and professionally both verbally and in writing.

Skills:

• Strong analytical and communication skills.
• Excellent writing skills is a “must”.
• Must have hands-on experience in an HR Operations role preferably in Financial Services.
• Good time management skills with the ability to multitask, prioritize workflows and meet deadlines.
• Advanced skill in the use of Microsoft Word, PowerPoint, Outlook. Strong excel skills is a must.
• Motivated and action-oriented, adaptable to changes arising from the banks’ transformation.

Competencies:

• Customer Focus: Demonstrates outstanding customer service skills.
• Driving Change: Responds to change positively and integrates changes into task delivery.
• Driving Results: Works efficiently and is responsible for timely, accurate, and high-quality task completion.
• Embraces Diversity: Proactively supports an inclusive work environment.

Working Conditions

Working Conditions:

• Time pressure/deadlines - Significant
• Stress of multiple demands - Significant
• Attention to details - Significant

Environment - Open office/ Hybrid Work Model. Employees participate in a hybrid workforce model (3 on-site working days/week) that provides an opportunity to work from home as well from as SMBC’s offices located in Toronto’s financial hub. SMBC requires that employees live within a reasonable commuting distance of their office location.

About SMBC

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries.

SMBC provides reasonable accommodations for employees with disabilities consistent with applicable law. If you need reasonable accommodation during the application process, please let us know.