Receptionist / Administrative Assistant

Role: We have an immediate opening for a Receptionist / Administrative Assistant located in the Saskatoon Branch. Reporting to the General Manager, the Receptionist/Administrative Assistant is responsible for general office administrative duties as described below. This role is a permanent, full-time position.

Responsibilities:

• Handling phone calls and walk-in customers while providing excellent customer service
• General office administrative duties including filing, data entry, supplies management
• Preparation and processing of service invoices
• Assisting with Accounts Receivables as needed
• Handling time cards and subcontractor invoices for technicians
• Assisting the Service Department with incoming calls, order entry when required
• Providing back-up support for other areas as needed
• Maintaining document control and providing administrative support to the branch
• Maintaining a positive attitude and communication style with customers and employees in all circumstances
• Assisting in placing orders for our Residential serialized product
• Other duties, as assigned

Skills:

• Passionate about providing excellent customer service with ability to build strong customer relationships
• Superior telecommunication and interpersonal skills
• Above average attention-to-detail, analytical and problem-solving skills
• Strong organization and decision-making ability
• Strong ability to prioritize and handle multiple tasks concurrently
• Ability to respond to common inquiries or complaints from customers and other departments in a timely manner
• Ability to maintain confidentiality/privacy protocols
• Resourceful and a good problem solver
• Working knowledge of MS Office suite; Word, Excel, Outlook
• Willingness to learn products, systems and processes with an aptitude to learn and retain technical and product knowledge to properly direct phone calls and walk-in customers

Qualifications:

• 3+ years of progressive experience in a similar/related role
• Strong customer service and communication skills
• Ability to work as a team player, with minimal supervision
• Maintains a positive attitude and learns quickly
• Ability to work under pressure and meet deadlines
• Efficient computer skills; experience with Microsoft Office Suite/Internet Explorer

We offer:

• A positive work environment with competitive pay and an excellent benefit plan
• Opportunity to build a long-term career with upward mobility
• Excellent Health and Dental benefits offered for full-time employees
• COR Certified workplace
• Equal opportunity employer

To Apply:
If this career opportunity sounds like the right fit for you, apply online at creativedoor.com with your resume and include your salary expectations. Please add “RECEPTION/ADMIN ASSIST - SASKATOON” to the subject line of all correspondence.
Applications will be accepted until the position has been filled.

COMPANY: Creative Door