Service Administrator

Sandvik Mining and Rock Solutions is seeking a Service Administrator. In this role, you are responsible for analyzing, processing, and training on manufacturer warranties, following up on outstanding and ongoing claims, report completion, and customer correspondence. The Service Administrator is also responsible for day-to-day administrative transactions within the BU Automation CAN/US team and customers.

What you will be doing

• Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time.
• Draft contract or sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements.
• Make standard calculations to accurately compile and report statistics. Perform background research on customer accounts, prospects, competitors, and industry trends to support the contract or sales team’s activities.
• Answer internal and customer enquiries on service and product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
• Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
• Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries; to maintain sales commissions and expense records; and to generate contract or sales reports and statistics.

What you will bring along

• Minimum of five (5) years of experience in an administrative role.
• Team focused and collaborative.
• Strong attention to detail.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work well under pressure.
• Ability to make decisions based on current warranty policies.
• General knowledge of mining equipment product lines.
• Strong computer literacy, knowledge of Sandvik computer programs (Aurora, Sales Tools, Equipment Database) considered an asset.
• Bilingual (French/English) would be a strong asset.

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work every day.

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

How to Apply

All qualified persons are encouraged to apply at www.sandvik.com/careers to the Service Administrator – Automation requisition # R0069516; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier-free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact [email protected] for more information.