Service Agent - Spanish Bilingual

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts and air bags to being an industry leader in pricing sophistication and telematics, Allstate continues to evolve.

Job Description

This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. Provides customers with product knowledge and resolves customers' concerns. Utilize functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business.

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers with prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands” promise and has been recognized as a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving, and volunteerism.

Role Designation: Hybrid - at least 4 days in the office

Benefits to joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to $400 back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Accountabilities:

• Respond to customer inquiries about their policy in a professional manner.
• Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
• Provide personalized service while being a Trusted Advisor regarding insurance.
• Promote Allstate features and benefits as part of ongoing portfolio reviews.
• Manage policy renewal process and client inquiries to make changes to their policies.
• Reply to online requests as required
• Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
• Meet and exceed key performance and attendance metrics.

Qualifications:

• Post-secondary education or equivalent work experience
• Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
• Greater than 1 year customer service experience
• Proficient computer skills in MS Office applications.
• This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.
• Spanish Language preferred

Bonus Qualifications:

• Call center, face-to-face customer service experience, and insurance experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

Joining our team isn’t just a job — it’s an opportunity that takes your skills and pushes them to the next level, encouraging you to challenge the status quo and impact the future for the greater good.