IT Support Specialist

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Technology Solutions

Pay Details: $76,800 - $115,200 CAD

This role is temporarily eligible for a pay premium above the posted salary range that is reassessed annually. You are encouraged to have an open dialogue with your recruiter who can provide more specific pay details for this role.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview:

Are you looking for an opportunity to technologically transform a low latency, high frequency trading and the wholesale banking business using engineering foundation? Have you previously applied next generation technologies to solve pressing technology challenges for the capital markets and investment banking business and are passionate about its impact? Then you could be the Engineer we’re looking for to join our engineering driven TDS and TBSM app Support transformation!

Key Accountabilities

Customer

• Develop and implement standard support model and processes by using industry best practices
• Oversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted, value added and controlled remediation plans
• Act as an expert resource providing insight and recommendations based on industry practices and emerging technology trends within application support field
• Define, deploy and/or lead systems / applications activities to support clients and applications
• Identify, recommend, source, negotiate and implement improvements/solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needs
• Influence product direction, foresee issues and gaps, identify solutions, and work comfortably with leading edge products that are untested/ unproven in the market
• Manage complex application deployment in load balanced service-oriented environment
• May help test, debug, and performance analyze and document environment components
• Troubleshoot initial failures, coordination of resolution efforts and communication with appropriate members
• Work with Architects to ensure that environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements of the project
• Collaborate with business leaders, IT professionals, vendors / outsourced partners to assess viability/priority of projects/initiatives and ensure issues are clearly communicated
• Lead / contribute to the project management processes conduct pre and post implementation reviews
• Integrate technical solutions with the business environment, recognizing systems interdependencies and reusability, and ensuring seamless delivery
• Ensure appropriate security levels are established and maintained for processes, information exchange and system implementations
• Provide 2nd and 3rd level support for production incidents as required and provide single point of contact for business communications related to production incidents, escalate as required
• Drive and manage controls environment (including processes), covering change management, production implementation, compliance and audit controls, and business continuity (both application and resource)
• Work in strategic partnership with development and delivery teams to continually identify and create opportunities to increase application stability of production environment

Shareholder

• Review, define, enforce and influence standards and appropriate quality measures/metrics
• Ensure systems and operational availability meets or exceeds negotiated service levels, and report results as required
• Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
• Assist in the development/maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents
• Continuously enhance knowledge/expertise in own area and keep current with emerging industry trends, new technologies and best practices in the external market that can contribute to delivering effective client solutions
• Develop/maintain expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies and impact on business solutions
• Identify opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness

Employee / Team

• Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

Breadth & Depth

• Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support / solutions
• Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate others
• Assignments are highly complex and multifaceted
• May monitor, coach/ educate a small team of IT professionals
• Acts as a key resource in the exchange of technical information for project teams, the business and/or outside vendors
• Generally reports to a Senior Manager or Executive

Required Experience we're seeking:

• We have an immediate opening for Application DBA part of TDS/TBSM Production Engineering (PE).
• Undergraduate degree or Technical Certificate
• Graduate degree, preferred
• 7+ years relevant experience
• You are an experienced Engineer, worked closely with development teams defining Telemetry, Observability, implementing build, deployment, and monitoring standards for DEV & SRE teams
• You bring in wholistic automation and hands-on product and platform engineering, application/infrastructure transformation, rationalization & modernization initiatives in the large banks
• Must have hands on with Oracle 19c and MSSQL 2019 administration experience
• Must have experience with Replication, Data Migrations, RAC and ensuring HA & DR
• Must have experience with Data Archiving, Purging and Partition maintenance
• Nice to have exposure to any of the NoSQL databases, Cassandra, MongoDB and MariaDB
• Exposure to Banking & Finance domains and Regulatory space.
• Excellent analytical and problem-solving skills

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development:

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only):

Sans Objet