Field Service Specialist - OCI

Working Location: Alberta, Calgary

Workplace Flexibility: Field

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus.

Job Description

Under minimum daily supervision the Field Support Specialist will inspect, service and repair equipment that the incumbent has been trained on. The Field Service Specialist will conduct routine service and installation calls in the field for products sold and distributed by Olympus Canada Inc.

Job Duties

• Work closely with customers, local sales representative, and other field support personnel to provide the highest level of customer support and satisfaction.
• Troubleshoot, diagnose, install, service and repair the entire line of Trumpf and Olympus medical products while performing such duties in house, over the telephone and on site as required.
• Establish and maintain open lines of communication with key personnel in assigned accounts to remain current with support, repair and ongoing issues (i.e. installations, upgrades, persistent problems)
• Escalate support issues to management when customer satisfaction is jeopardized.
• Maintain accurate records to reflect the support and repair history of equipment serviced or repaired. Maintain all assigned assets, including laptop computer, cell phone, tablet, tools and repair parts.
• Control parts inventory and manage inventory, replenish spare parts kit as needed.
• Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly expense reports and service reports, as required, accurately and in a timely manner.
• Establish a communication schedule with Field Support Manager, to exchange information on daily and weekly activities Meet all assigned targets and goals set by Corporate, Regional.
  
  

Job Qualifications

Required:

• Associates Degree in electronics, computer science or related technical discipline is required. Bachelor’s degree preferred or equivalent.
• Minimum one to three years as a Field Service Specialist, or equivalent experience.
• Experience working with and troubleshooting electromechanical / microprocessor-based products.
• Must always hold a valid Driver’s License that is not revoked or suspended in any state, province or other jurisdiction.
• 40% travel including overnights.
• Ability to work flexible hours as required including weekends.
  
  

Preferred:

• Working knowledge of networking, hospital information systems, and DICOM or PACS systems is desirable.
• Experience working with and troubleshooting video display and video routing systems is desirable.
• Experienced user of Microsoft Office tools, including Excel, Word and Power Point.
• Strong customer service skills.
• Solid working knowledge of electronics, personal computer hardware and software
• Proven ability to work under pressure.
• Ability to articulate technical and user needs in a concise manner easily understood by all.
• Ability to work with field personnel, management, and customers.
• Demonstrated decision-making ability towards solving problems, and effectively communicate these solutions to co‑workers and customers.
• Excellent communication skills both written, verbal, and presentation.
• Cooperate and participate as an effective team member in creating a positive working environment.
  
  

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus
• Comprehensive medical benefits and pension plan
• Generous Paid Vacation and Sick Time
• Paid Parental Leave and Adoption Assistance
  
  

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset
• Offers onsite, hybrid and field work environments
• Paid volunteering and charitable donation/match programs
• Employee Resource Groups
• Dedicated Training Resources and Learning & Development Programs
• Paid Educational Assistance
  
  

Are you ready to be a part of our team?

Learn more about our benefit and incentives.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We value a workforce that reflects a wide range of perspectives, backgrounds, and experiences. We foster an environment where all employees feel valued, respected, and supported. And we provide employees with equal access to opportunities for growth and development.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || Customer Service