Portfolio Managing Director

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia.

Further information is available at www.bgis.com

The Portfolio Managing Director has overall accountability for assigned real estate portfolios on a client account including ownership for overall client relationship, understanding client strategy, managing and overseeing client operating budget and BGIS profit and loss, account management and growth, and service delivery for their portfolio of properties and customers.

KEY DUTIES & RESPONSIBILITIES

People and Culture

• Accountable for employee-related function including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations.
• Reinforces BGIS values and culture.
• Drives and supports health and safety expectations on the account.

Client Relationship and Retention

Client Relationship

• Ownership and accountability for client relationship and for achieving client satisfaction objectives for their portfolio primarily and to the overall account.
• Develops and maintains effective relationships with their portfolio clients and portfolio occupants, managing portfolio clients and occupant expectations and ensuring client and customer satisfaction is achieved.
• Acts as the central point of escalation for issues pertaining to their portfolios.
• Position level of client representatives with whom this position typically interacts is typically at the senior management level.
• Contributes to the account Memorable Customer Experience program.

Service Delivery and Financial Management

Service Delivery Management

• Overall ownership for ensuring all client service obligations are met and delivered and that all operational metrics are achieved.
• Accountable for ensuring work aligns with all requirements including but not limited to environmental, health and safety, and building standard requirements.
• Collaborates with relevant concerned parties and account team in the continuous identification, development, and implementation of innovative solutions to continually deliver value to portfolios and the client.

Financial Management

• Owner of portfolio client and BGIS budgets.
• Responsible for working with key concerned parties to build client and BGIS budget for the Portfolio.

Business Intelligence and Insights

• Leverages account Business Intelligence tools and dashboard to identify meaningful operational insights for their portfolio.

Profitability, Governance, and Risk Management

Profitability

• Ownership and accountability for achieving profitability targets through effective planning, leadership, operational, financial, and risk management as well as implementation of process and technological improvements.
• Collaborates with account service delivery leaders and relevant concerned parties in the continuous identification and implementation of best practices.

Governance

• Contributes to account governance processes and protocols. Ensures their portfolio meets or exceeds all governance requirements.

Risk Management

• Actively contributes to account processes and procedures to mitigate all operational and financial risks.

Strategic Value and Growth

• Accountable for leading and developing the Strategic Portfolio Plan (SPP) and for driving strategic initiatives, innovation, and opportunities for improvement.
• Continuously engages portfolio clients in discussions to understand and anticipate needs, specifically in space optimization and identifying additional services.
• Develops, recommends, implements, and directs the execution of strategic and account expansion plans to enable results including but not limited to business growth.

SKILLS & QUALIFICATIONS

• University degree in business administration. MBA would be considered an asset.
• More than 10 years of business portfolio management and account management work experience.
• A highly experienced, articulate and professional Business Leader with a proven track record.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us!