Bilingual Receptionist

Short Summary

Operate the main switchboard, responding to all incoming inquiries about the CN Tower, including upselling the CN Tower to guests and referring callers to other employees where necessary.

Prepares and receives all outgoing and incoming mail for company including courier shipments.

Maintain Security protocols with respect to visitors, mailings, packages and emergency response.

Provides office services support and supplies acquisition and distribution.

Job Description

• Operate a six (6) line switchboard console.
• Provide general information pertaining to CN Tower and surrounding area.
• Upsell Tower attractions and restaurant facilities.
• Direct inquiries to appropriate department, where necessary.
• Identify all incoming guests, granting access to authorized or expected individuals only.
• Maintain security protocols as applies to guests.
• Respond to inquiries by phone, in person, mail or email or direct to the appropriate employee for assistance.
• Provide second line of security in the Service Level and Administrative area.
• Adhere to Standard Operating Procedures for visitors, deliveries and pickups.
• Inspect items received by mail and courier, notifying Security with regards to suspicious items.
• Coordinate incoming and outgoing mail and distribution.
• Monitor the flow of incoming and outgoing packages with courier services and package management software.
• Ensure all packages are tracked in packing tracking software, recipient is notified and signs for package upon claiming it.
• Maintain security protocols as applies to mailings and packages.
• Troubleshoot and order supplies for office services equipment (e.g., photocopier, paper, letterhead and mail machine).
• Coordinates office stationery purchase processes, receiving and placing orders, ensuring all items are received and invoiced correctly.

Qualifications

• A relevant college diploma or university degree in Business Administration, Finance or Accounting, or equivalent is preferred.
• A minimum of one (1) to three (3) years of related experience in reception and/or office administration.
• Superior organizational skills necessary to manage large volumes of business and opportunities from various sources and to coordinate multiple projects.
• Demonstrated ability to use good judgment and to apply problem-solving skills on a variety of issues.
• Bilingualism (English/French) is required.

Working Conditions

Interacts with employees and management

Light to infrequently moderate physical effort. Requires handling of light and moderate weight objects including CN Tower merchandise/inventory, office equipment and other office supplies.

Manual dexterity required to use desktop computer and peripherals.