Account Representative

Detailed Job Description

JOIN US IN ENABLING TRADE THROUGH CANADA'S LARGEST PORT.

The Vancouver Fraser Port Authority is an arm’s-length federal agency responsible for the shared stewardship of the lands and waters that make up the Port of Vancouver, Canada’s largest port. Our mandate, as outlined in the Canada Marine Act, is to enable Canada’s trade objectives on behalf of all Canadians, ensuring the safe movement of goods through the Port of Vancouver while protecting the environment and considering local communities.

As an organization with a significant impact on communities and businesses across Canada, the Vancouver Fraser Port Authority is dedicated to diversity, inclusion, and sustainability. We strive to create a workplace that mirrors the richness of our community, empowering all employees to achieve their full potential.

The Account Representative builds and maintains strong relationships with key VFPA customers, as well as key stakeholders, to provide distinctive value to customers. This position contributes to the development of corporate and departmental plans and works cross-departmentally in support of marketing strategies. This position must also maintain a deep understanding of customers’ businesses, their strategies and operations in our Gateway.

What You Do

• Build relationships across VFPA and with external customers and stakeholders to enhance customer experience and provide market intelligence and input to corporate and departmental plans.
• Develop and maintain key customer accounts and implement customer engagement tactics in alignment with VFPA’s Customer Engagement Framework and in collaboration with relevant VFPA departments.
• In collaboration with various VFPA departments, recommend, develop and implement marketing programs, and business improvement processes.
• Assess and identify business opportunities for VFPA and support customers’ business requirements.
• Distill customer and market intelligence and assess, report and recommend required actions.
• Anticipate customer issues and work with internal and external contacts to resolve within a specified timeframe.
• Develop action plans and project charters that are tightly aligned with Trade Development priorities and corporate strategic initiatives.
• Develop and implement systems and processes for marketing plan development; contribute to marketing strategies and recommend tactics.
• Analyze and apply key information to recommend pricing strategies within annual fee reviews.
• Monitor and track departmental budgets, participate in departmental planning and contribute to VFPA corporate business planning cycle.
  
  
  

What You Bring

• You will have a university degree in marketing or another acceptable discipline and a minimum of four years marketing experience in an international trade environment with direct experience in key customer account management working with terminal operators and/or marine carriers.
• You will have excellent communication skills, verbally and written, with a second relevant language useful to current and potential business customers, as an asset.
• You will possess effective facilitation skills with demonstrated experience in marketing and customer engagement in a multifaceted environment would be an asset.
• You will be proficient in Microsoft Office and other presentation and database applications, in particular advanced skills in Excel and PowerPoint.
• A PMP certification is desired
• You will be a self-motivated individual with sound judgment and highly proficient in communicating effectively with all levels of contacts, internally and externally.
• You will be a team player with excellent interpersonal and organizational skills.
• You will demonstrate effective decision-making, planning initiative, and flexibility to meet the demands of this position.
• You possess the ability to identify and analyze issues, provide advice and escalate when necessary.
• You will have a strong customer service orientation while managing a breadth of responsibilities.
  
  
  

What We Offer

• Market-competitive base salaries and variable incentive plan
• Generous and inclusive benefits offering including retirement benefits plan
• Flexible remote work program
• Earned time off program
• Paid vacation and personal care leave
• Learning, development, and advancement opportunities
• Onsite gym with towel service in a national landmark in the heart of Vancouver’s waterfront
• Friendly, unique, and respectful workplace
  
  
  

Location: Vancouver, Canada

Job type: Bargaining Unit, Full-Time, Permanent, Hybrid

Working environment: Normal office conditions with a requirement to attend conferences, participate in special events and make customer calls outside of regular working hours and travel out of town approximately 4-6 trips per year.

This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada. Applicants selected to move forward in the hiring process may be subject to background checks, including but not limited to criminal record, credit, and/or reference checks.

At the Vancouver Fraser Port Authority, we are dedicated to employment equity and a workplace reflective of the diversity of our port community. We welcome applications from all qualified candidates including women, persons with disabilities, Indigenous peoples, and members of visible minorities. Reasonable accommodation can be provided in the selection process and while working with the port authority. If you require support applying to our openings, please contact us at [email protected].

We recognize and acknowledge that we are located on the traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. To learn more about our indigenous relations and commitment to reconciliation, please visit our website.