Senior Product Manager

ABOUT HELCIM

Helcim was founded with a mission at heart: to be the world’s most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think that’s a great way to do business.

From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

THE POSITIO

NAs a Senior Product Manager, you will be a key driver in shaping the roadmap and prioritizing the backlog for our merchant-facing software solutions. You will own the product lifecycle from ideation to launch, ensuring a delightful and seamless experience for merchants built upon our core payments products. This role requires a deep understanding of merchant workflows, a passion for user-centric design, and a proven ability to deliver impactful software solutions through effective roadmap and backlog management

.Here are the things you’ll own day to day

:
Roadmap & Backlog Managemen

• t:Own and champion the product roadmap for your supported area aligning it with the overall company goals and objectives and leveraging our core payments infrastructur
• e.Translate merchant needs and business requirements into a prioritized backlog of features and enhancements for our merchant platfor
• m.Manage the product backlog, ensuring it is constantly refined, updated, and reflects the current priorities of the tea
• m.Collaborate with engineering, design, and other cross-functional teams (including the Core Payments team) to estimate, plan, and deliver on the roadma
• p.Ensure timely delivery and continuous improvement of our merchant platform software through effective roadmap executio
• n.Stay abreast of industry best practices and emerging technologies in the payments and payments space, proactively identifying opportunities to incorporate them into the roadma
• p.Maintain a deep understanding of the competitive landscape and identify opportunities to differentiate our merchant offering

s.Execution & Optimizatio

• n:Manage the entire product lifecycle for your area, including research, design, development, and launch of innovative solutions for our merchant
• s.Oversee the implementation of product initiatives from ideation to launch, ensuring timely delivery and successful adoptio
• n.Identify, build, and monitor key performance indicators (KPIs) to track product performance, identify areas for optimization, and measure the success of initiative
• s.Analyze merchant behavior, conduct market research, and leverage data-driven insights to inform roadmap and backlog prioritizatio

n.Collaboration & Communicatio

• n:Serve as a liaison between the development team and internal/external stakeholders, ensuring clear communication and alignment around the roadmap and backlo
• g.Communicate effectively with stakeholders across all levels of the organization, providing clear and concise updates on product progress, challenges, and opportunitie

s.A SUCCESSFUL CANDIDATE LOOKS LIK

• E:5+ years of relevant product management experience, with a strong focus on payment solution
• s.Deep understanding of payments workflows, merchant needs, and online business operation
• s.Experience with agile development methodologies, roadmap planning tools, and backlog management system
• s.Proven ability to define and manage a product roadmap that delivers impactful solutions to merchant
• s.Strong analytical and problem-solving skills, with the ability to use data to inform product decision
• s.Excellent communication and interpersonal skills, both verbal and written, with the ability to build strong relationships with stakeholders at all level
• s.A deep empathy for users (merchants) and a customer-centric approach to product developmen
• t.Ability to thrive in a fast-paced, dynamic environment and adapt to changing prioritie
• s.Bachelor’s degree in a relevant field (e.g., business, computer science, engineering

).Not checking every box? Please apply anyway! We know that candidates have different experiences that may make them a great fit for this position and for Helcim. We believe that diversity and having an inclusive culture is not only the right thing, but key to our long-term success. Diversity brings more experience, view-points, knowledge and insight about our future. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us kno

w.
KEY COMPETENC

• IESRoadmap Planning: Ability to create and maintain a clear, actionable roadmap that aligns with business objectives and merchant nee
• ds.Backlog Management: Expertise in prioritizing and managing a product backlog to ensure efficient development and delivery of featur
• es.Execution: Ability to drive product initiatives from concept to launch, ensuring timely delivery and successful adopti
• on.Communication: Excellent written and verbal communication skills, with the ability to present ideas clearly and concisely to diverse audienc
• es.Data-Driven: Ability to analyze data, derive insights, and make informed decisions to drive product grow
• th.Technical Fluency: Possesses a strong understanding of payments technologies and can effectively collaborate with engineering tea
• ms.Collaboration: Ability to work effectively with cross-functional teams (including the Core Payments team) and influence without authori
• ty.Ownership: Takes responsibility for the success of products and initiati

vesHELCIM CULTURE I

S;
Being builders: We build things ourselves and we build them well. We use technology and our creativity to overcome challenges that would seem beyond the capability of a company our size. We improve what is already there, invent our way out of problems and we never stop dreaming of bet

ter.
Choosing the harder path: We believe that the right decisions are usually the harder ones, so we embrace the challenge and endure when others quit. We choose what is difficult because it is more rewarding in the long-term, and makes us resilient, so that we not only survive but th

rive.
Creating trust: We earn trust by striving to be our best selves every day and by lifting those around us. We recognize that trust is hard to earn, easy to lose and is tested continuously over time, so we make trust our way of

life.
Contributing to a company of many: We are stronger because of our collective passion, diversity, and fellowship. We believe only great teams can accomplish great things, and we ask the very best of each other. Together we create our own

future.
WORKING AT

HELCIM Joining Helcim means joining a fast-growing company where we have found coming together makes us a strong company. We have a drive to achieve big things which creates amazing opportunities for everyone willing to work hard and contribute to that growth - opportunities for faster career growth, for more learning, more impact, and accelerated experience - all while surrounding yourself with incredible people working on interesting problems and delivering great

results.Here are some of the reasons we attract such great

people:
The Way of the Helcim: At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more about Helcim’s unique culture and environment in our culture book The Way of th

e Helcim.
Health and dental benefits: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. All of these benefits come into effect on Day 1 of e

mployment!
Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses

, therapy).
Maternity and Parental Leave: To help launch our team members into this phase of family life we have some additional benefits in place including salary top for the birthing parents and a bonding break for non-birth

ing parents.
Stock Options: Stock options enable our team to purchase Helcim shares at a future date at a specified price. Every team member, not just people leaders and executives receive equity (aka ownership in

the company).
Vacation Time: All team members get paid vacation time and a company break in December so they can recharge when

they need it.
Flexible work location: Work and life happens at different times and places. This is why our team enjoys the flexibility of hybrid work and flexibility around hours of work, so we can all do our best work. Our hybrid work schedule offers flexibility to work from home on Tuesdays and Thursdays. Furthermore, our core hours give team members flexibility to manage other parts

of their lives.
Training: Helcim will cover 50% of the applicable training costs of up t

o $500 pe

r year.
LOGISTICSJo

b type: Full-timeHiring manager

: Seamus MacIssacLocation: Hybrid, In Office Monday's, Wedne

• sday's + Friday'sCandidates must be eligible to work in Canada and be located in Calgary f