Implementation & Rendering Manager

The Company

Simply put, SpryPoint provides Smart Solutions for Smart Utilities.

Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market.

In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.

Position Overview

The Implementation & Rendering Manager is responsible for overseeing the successful execution of implementation project deliverables across multiple Agile software teams. This role focuses on portfolio project management, risk assessment, and cross-functional coordination while also managing a small development team dedicated to bespoke rendering of billing statements and collection letters. The ideal candidate will have a strong background in project management, Agile software development, and cross-team collaboration.

Responsibilities - Implementation Project & Portfolio Management:

• Monitor and assess risks associated with implementation project deliverables
• Develop and maintain project-specific timelines and status reports for complex clients
• Build and communicate status reports, ensuring project risks are identified and mitigated
• Provide managers with risk mitigation strategies, including temporary resourcing adjustments
• Present go-live risk assessments and status updates to Product Development leadership
• Create and maintain project documentation and reports within Confluence
• Ensure a smooth transition of Statement of Work (SOW) requirements from Sales to Product Development to Service Delivery, integrating backlog planning and forecasting
• Act as the first escalation point between the Service Delivery team and the Product Development team to resolve blocked items and facilitate smooth communication
• Coordinate collaboration across teams for projects with dependencies across product teams
• Monitor go-live date changes and ensure impact assessments and adjustments are implemented
• Maintain strong communication with the Service Delivery department and leverage conflict resolution skills to address escalations effectively
  
  
  

Responsibilities - Rendering Team Management & Development Oversight:

• Lead a small Agile development team responsible for rendering custom billing statements and collection letters
• Provide technical direction, mentorship, and guidance to the team, including a team lead and three engineers
• Ensure rendering efforts are executed efficiently and cost-effectively
• Oversee Agile processes for the rendering team, including stand-ups, retrospectives, and backlog management
• Manage team performance, including hiring, development, and fostering a collaborative culture
• Optimize rendering workflows to ensure timely and high-quality deliverables
  
  
  

Qualifications And Competencies

• Bachelor's degree in Computer Science, Software Engineering, or a related field
• 7+ years of experience in software project management or Agile software development, with at least 3 years in a people or product leadership role
• Strong experience in portfolio project management, risk assessment, and cross-team coordination
• Familiarity with Agile methodologies, particularly Scrum and Kanban, and success in managing Agile teams
• Excellent communication skills, with the ability to present technical and project-related updates to stakeholders
• Demonstrated ability to lead and motivate teams in a fast-paced environment
• Strong problem-solving skills and ability to drive process improvements across multiple teams
• Experience using project management and collaboration tools such as Jira and Confluence
• PMP certification is a plus
  
  
  

This role offers the opportunity to drive implementation success while leading a high-performing team in a dynamic, Agile environment. If you are passionate about project execution, cross-team coordination, and software development, we encourage you to apply.

Why SpryPoint?

Remote-first and autonomous working environment with flexible working hours

Competitive compensation package

Macbook + $500 towards your home office setup

Health, dental, vision, and life insurance

Generous PTO, ½ day Summer Fridays, and flexible sick days

RRSP (Canada) and 401k (US) matching program

Professional development courses, $2,500 annual tuition assistance, and a book bounty program

Annual company events (SpryPalooza!) and team offsites

SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.

If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.

Please note that to maintain our SOC 2 compliance, we ask all candidates to complete background check and identity verification as a final step in our interview process.