Bagroom Supervisor
Menzies Aviation
Date: 4 hours ago
City: Mississauga, ON
Contract type: Full time
Job Details
Description
Essential Duties and Responsibilities:
To consistently deliver the highest possible level of customer service at all times Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our Customer Airlines To be pro-active in all areas by forward planning and taking responsibility for the job in hand To ensure the safe and correct control of all resources on the Ramp To comply with all Airlines Ground Handling Regulations To actively give support, guidance and encouragement to your work colleagues Fully comply with the Health & Safety Act when carrying out your duties, ensuring safety is never compromised Promote a professional image at all times applying the Company Uniform Standards To follow all processes involved in Triple A Regulations To understand and operate all equipment effectively and correctly and in line with the relevant training given Full compliance and implementation at all times of the following:
Description
Essential Duties and Responsibilities:
- Airline Handling Manuals
- Airports Disruption Management Policy
- Customer Service Promise
- Communications Promise
- Safeguard the health, safety and welfare of staff, customers and other visitors as required in full compliance with the Company’s Health & Safety Policy
- To process in a professional and confident way any questions, queries or grievances
- Any other reasonable duty as requested
- Well organised with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognise and deal with challenges promptly and efficiently
- Demonstrate ability to lead, coach and develop staff
- Ability to work within a pressured environment
- Must be flexible to adapt to changing demands/circumstances
- Team player with strong interpersonal skills
- Ability to influence, motivate, negotiate and communicate effectively at all levels
- Thorough knowledge of ground handling operations, aviation security, safety practices, legislation and customer supplier relationships
- Computer literate with knowledge of Microsoft Word and Excel
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