Shift Manager, Front Office

Position Summary

JOB DESCRIPTION

Under the direction of the Manager, Front Office, this position is responsible for assisting the Manager, Front Office in day-to-day operations of the Front Office including, Reservation and Switchboard. You will help train Team Members, deliver quality customer service and resolve guest issues. You will direct Team Members to successfully execute all front office operations, including guest arrival and departure procedures.

Duties and responsibilities for our next Shift Manager, Front Office will include:

• Assisting the Manager, Front Office in all aspects of the department and ensure service standards are followed
• Ensuring the safety of guest and Team Members with a thorough understanding of emergency procedures
• Assisting in developing Performance Objectives and delivering Performance Evaluations
• Consistently providing professional, friendly and engaging service to our guests
• Liaising and communicating effectively with all appropriate operational departments
• Communicate through pre-shift logs, emails and departmental meetings all information for the respective shift and areas of operation.
  
  

Successful Candidates Will Demonstrate The Following Qualifications

• Exceptional interpersonal and communications skills
• Minimum 1 year of supervisory experience required
• Experience using Opera/Micros systems
• Ability to handle multiple tasks and projects at one time
• Ability to stand for long periods of time
• Ability to lift 50 pounds
• Computer literacy in MS Office; Opera an asset
• Serving It Right Certification or the ability to achieve a Serving It Right Certification
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
• Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
• Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends and holidays. The hours of work will be based on operational and business needs.
  
  

Candidates must be ready and willing to work a flexible schedule, including late nights, weekends, and holidays. The hours of work will be based on operational and business needs.