Parts Correspondent

We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers’ productivity. We are looking for customer-focused, self-starting individuals to join our team and make a difference. If that sounds like you, join the Johnston Equipment team today!

Position Summary

Are you a parts person that thrives on getting the right part, at the right time and at the right price to satisfy your internal and external customers? Working for the Canadian leader in material handling as a Parts Correspondent you would need to be highly responsive and manage a large volume of requests from our regional field technicians, our service shop, sales representative, depots and external customers. You would use your mechanical parts knowledge of sweepers, scrubbers and forklifts to help source and secure parts for the central region and our external customers to keep their stock and equipment running.

How You’ll Make An Impact

Parts Correspondents directly impacts inventory availability, parts flow to the shop and customers for the repair of equipment. Purchasing parts at competitive prices directly impact our margins and profits and providing parts in a timely and efficient manner directly impacts our internal and external customers’ productivity and satisfaction with GNJ services.

• Ensure the accurate parts inventory within the warehouse
• Manage the efficiency of shipping and receiving
• Ensure that parts are organized on time, and that inventory is optimal for use in the shop and by Road Service Technicians
• Manage all incoming parts calls, e-mails, and faxes on time
• Research parts numbers for technicians shop work orders and customers
• Handle all technical inquiries from factories
• Manage the entire administrative portion of tasks such as entering orders, managing warranty documents, preparing quotes and purchase orders in the ERP system
• Ensure correct parts pricing and communicate changes
• Manage the full process of the back-ordered system including, obtain delivery dates on items, update the system with backorder dates and inform technicians of back-ordered items from vendors
• Complete weekly and monthly billings and replenishments of consignment inventories
• Code all invoices as per purchases made by department ensuring receipt of items and accuracy
• Perform annual parts inventory
  
  

What You’ll Bring To The Table

• Minimum 3 years of related experience – highly preferable within the material management/auto parts industries
• High School Diploma or equivalent preferred
• Excellent time management skills, with the ability to multitask and meet deadlines.
• Proficient in Microsoft applications, particularly Excel; strong computer and communication skills, and attention to detail.
• Strong attention to detail and ability to follow through
• Must have the ability to work independently, be self-motivated and proactive
• Excellent communication and a well-defined sense of diplomacy, including conflict resolution skills.
• Excel at building and maintaining long-term relationships with key business partners
  
  

Why You’ll love it here

• We offer a competitive salary, incentive program, and an excellent benefits package
• We trust and support you - take ownership of your work and push your ideas from inception to execution
• We want to see you grow - we support your career progression and provide learning and development opportunities
  
  

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

G.N. Johnston Equipment is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

About Johnston Equipment

Johnston Equipment provides material handling equipment to move product in, out and throughout warehouses; service solutions and tools to better manage warehouse productivity; racking, storage and automated system solutions to optimize the storage and movement of goods; and programs to protect material handling assets and the people who utilize them. We are continually striving to create better and more advanced solutions as well as provide the highest quality service.

We are growing and need talented professionals to drive our vision to create an effortless experience for our customers by delivering our products and services in an efficient and safe manner. Join us…. Make a difference!

Additional Qualifications

Education

• Certificates & Designations
• High School is required
• Post secondary education
  

Skills

• Achieves Results, Accuracy and attention to detail
• Business Knowledge and Improvement
• Identify Solutions
• Strong Knowledge of External/Industry Activity
• Collaborates with Others
• Maintains Productive Relationships
• Works Effectively with Others
• Committed to Customers
• Anticipates Customer Needs
• Balanced and Proactive Attitude
• Creates Client Loyalty
• Customer Service
• Develops and Maintains Relationships
• Respectful Engagement
• Responsiveness
• Sound Decision Making Based on Facts
• Communicates Effectively
• Clear and Concise (oral and written communication)
• Communicates with Confidence
• Patience and Tact
• Demonstrates Functional Expertise, Strong PC Computer and keyboarding skills (MS Word, MS Outlook, Intranet, Customer Portals), 60 WPM
• Other, Advanced skills in Microsoft Office
• Work Experience, 2 Years - Related Experience