Technical Services Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by the company.

• Assist with quality evaluation
• Provide detailed reporting on competitors new products
• Report competitive tire and transportation industry trends
• Recommend new products, sizes, patterns, changes etc. from analysis of national and regional needs
• Provide accurate information to customers on correct fitment and applications of Toyo products
• Investigate and respond to customer complaints regarding Toyo products and performance
• Assist with Quality Assurance Program (QAP)
• Provide technical information and support to Sales and Marketing departments
• Develop and provide training for dealers
• Maintain accurate and timely completion of reports and surveys
• Assist with claim system operation and input of technical claims

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Solid background/knowledge of the tire market (minimum 2 years)
• Ability to analyze product quality and damage conditions
• Effectively analyze statistical data to determine trends
• Answer technical questions and problems
• Produce accurate written and oral reports
• Provide training sessions in a classroom environment
• Demonstrated self-starter with ability to work independently
• Excellent oral and written communication and presentation skills
• Excellent interpersonal skills.
• Excellent time management skills and the ability to prioritize tasks to ensure effective and timely follow-up.
• Strong Microsoft Office skills (Excel, Outlook, PowerPoint and Word).
• Customer service-oriented mindset, able to build professional relationships.
• Strong organizational and time-management skills; ability to prioritize.
• Ability to follow Company policies and safety guidelines.
• Ability to lift 75lbs safely and properly.
• Background of tire mounting and balancing tire equipment would be an asset.